Dear Sofia, Thank you so much for taking the time to for share your experience and we sincerely apologise for the issues you faced. We're sorry to hear about the poor condition of the item you received and the delays in our response. This is not the standard we aim for, especially for an international customer like yourself.
We appreciate your understanding in accepting the 15 percent discount, but we regret that we couldn't meet your initial request. Your feedback is important, and we're reviewing our processes to prevent this from happening again.
If there's anything further we can do, please feel free to contact us via email. Kindest regards,
Hobbs customer care
