Good Afternoon,
We have been trying to contact you to resolve the issues you have expressed. We are sorry to hear and were unaware you were disappointed. It is unusual that our customers feel this way as can be seen from the 94% service rating.
We can assure you that all staff are highly trained.
A valuation is an opinion based on experience and the current price it would cost to re-create like for like. As stated in our T&C's we do not value silver, in addition the silver pieces in question were 'deemed not suitable to value'.
With regards to the metal, a large proportion of the pieces were un-hallmarked and therefore can only be valued as assessed. We apologise for the slight error in the spelling of your first name, should you have contacted us, it could have been resolved immediately.
A new certificate has been drawn up for you today and posted.
Please contact us at the earliest convenience to discuss further.
