Hello, thank you for your review. We are sorry to hear that your dog experienced this when being fed GreenAcres. If transitioned slowly to our food, soft poos and wind can be an indicator of over-feeding, and we’d recommend reducing the amount fed by 10% until their poos firm up. Our customer support team are always on hand to advise further if needed. We also offer a money-back guarantee on our food, so if GreenAcres still isn’t working out for you or your dog, please feel free to get in touch to redeem this: https://greenacrespets.com/uk/contact-us/
