Gray Line Rome Reviews

thanks for the feedback

Dear Guest, Thank you for your detailed and thoughtful review! We're happy to hear that the app helped you track the buses in real time and that the Japanese audio guide was useful during your ride. It's great that you made good use of the hop-on hop-off ticket even with limited time, and we appreciate your helpful tips for future travelers—especially about the weather and the exact location of Stop 6. We'll keep that feedback in mind. We’re also glad you noticed our cleaning break at Termini—it's part of our effort to keep the buses clean and comfortable. Thank you again for riding with us! Best regards, I Love Rome Hop On Hop Off City Tour

thanks

Dear Ms W. - thank you for sharing your feedback. We regret though to hear that you felt the tour did not meet your expectations. Let us specify that the itinerary indeed includes visits to both iconic and lesser-known parts of Rome, designed to offer a balance between popular highlights and hidden gems. We can assure you that the so-called "secret garden" behind the Fontanone is a unique spot, accessible only with prior arrangements, and appreciated by enthusiasts of history and art. It features notable historical elements, such as columns, capitals, a sarcophagus, and a late 17th-century nymphaeum fountain adorned with the heraldic symbols of Pope Paul V and Innocent XII. While it may not align with a traditional garden, its historical significance and niche appeal make it a rare find. We’re sorry if this aspect didn’t resonate with you. As for the guided tour of Gianicolo, it’s an integral part of the experience, aiming to provide broader context and value to the visit, particularly for those unfamiliar with the area. All in all, we reckon the price is affordable and competitive. If your disappointment stemmed from the guide’s approach or presentation, we’d greatly appreciate your feedback to address and improve. Thank you for your insights, and we hope you’ll consider exploring other tours with us that might better match your interests. Best regards, Gray Line Rome

Grazie mille, Simona, per averci scelto - siamo lieti che la visita guidata a Roma sia stata di suo gradimento. Il Giardino Segreto del Fontanone del Gianicolo è un luogo incantevole e poco conosciuto, situato sulla collina del Gianicolo, una delle aree più panoramiche di Roma. Questo piccolo giardino è nascosto accanto al famoso Fontanone del Gianicolo, conosciuto ufficialmente come la Fontana dell'Acqua Paola, una delle fontane più iconiche della città. Saluti cordiali, Gray Line Rome