Hello,
Thank you for taking the time to leave us a review about a recent order and we are sorry to hear you are not happy with the quality of the artificial grass you ordered.
After an initial investigation, we noted that you ordered our budget entry-level grass, which we describe accurately on our website and price accordingly. You did not order a sample before placing your order, this is a service we offer and recommend to everyone to take advantage of, so that you can get a real feel for the product and make an informed choice if the sample meets your needs and expectations.
We have passed your details on to our Customer Care Team to investigate and offer further consideration.
Kind Regards,
Charlie
Grass247
