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Grape Tree Reviews | Customer Service Reviews for https://www.feefo.com/reviews/grape-tree | Feefo

Displaying all 18,818 reviews

John

Dorset

9 years ago

Date of purchase: 16/03/2016

What John said about Grape Tree:

Goods arrived well packed and in double-quick time, and included a free bar of chocolate! I strongly recommend Grape Tree, and use their stores whenever possible.

Trusted Customer

9 years ago

Date of purchase: 29/02/2016

Not impressed by the time taken for order to be fulfilled.

It took a long time for my order to be delivered and I had to chase it up twice. When I ordered all the items were shown to be 'in stock' and then to be eventually told that they were waiting for one...

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Neil

Grape Tree

9 years ago

Good morning Irene,

thank you for taking the time to offer your feedback on our service. As you can imagine with the large number of product lines that we hold as a business (approximately 1000) that unfortunately from time to time there are discrepancies in the stock levels. Upon realising the error our online staff sourced the missing item from one our retail stores in order to minimise the delay as far as possible.

In any case we would like to apologise for the inconvenience. If you would like to get in touch with us at online@grapetree.co.uk we will arrange a voucher for 20% off your next order with us.

Regards

Grape Tree

Keith

Northumberland

9 years ago

Date of purchase: 31/01/2016

What Keith said about Grape Tree:

Previously visited Gretna Gateway or Carlisle branches regularly but after moving to Northumberland now order over internet. Selected products do not appear to be available elsewhere and are good...

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Stephanie

Gloucester

9 years ago

Date of purchase: 28/03/2016

What Stephanie said about Grape Tree:

Excellent!

I ordered some items from the Grape Tree as they were very reasonably priced and I had heard good reviews about them. The items arrived within 3 days of placing my order and came very well packaged....

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Lorraine

Plymouth

9 years ago

Date of purchase: 02/03/2016

What Lorraine said about Grape Tree:

the service i recieved has been of top standard along with the produce,.great service, great value for money.

I have found the service of Grape tree to be excellent.

Trusted Customer

9 years ago

Date of purchase: 20/03/2016

A lot of hassle

They decided to deliver to incorrect address even though correct one was specified as delivery address and PayPal default. Had to contact courier to find who sent parcel, then had to contact grape...

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Neil

Grape Tree

9 years ago

Good afternoon Sophie,

thank you for taking the time to give your feedback.

We certainly acknowledge that there were issues with our previous courier on occasion which is why we moved to Parcel Force from the end of March to take advantage of their fully tracked services with the intention of shortening delivery times and improving the customer experience. Customers can now track their parcel all the way to their door via email and SMS notifications and even rearrange the delivery date if they are not going to be available.

I can also reassure you that our staff did contact the courier at that time as promised but unfortunately the instructions given were not followed. Another reason to make the move that we have done.

Regards

Grape Tree

Trusted Customer

9 years ago

Date of purchase: 16/03/2016

Brilliant service, will order again.

Arrived quickly and safely.

Alison

Hampshire

9 years ago

Date of purchase: 20/03/2016

What Alison said about Grape Tree:

A real find!

The service both on-line and in store is excellent. The products are wide ranging and of good value. We will definitely shop again. Thank you!

Jill

9 years ago

Date of purchase: 02/04/2016

What Jill said about Grape Tree:

Excellent service and excellent products; good value for money.

I ordered the products on Saturday and they were delivered the following Tuesday. I am very pleased with this service and the products are excellent value for money. This was my first purchase from...

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Jackie

9 years ago

Date of purchase: 13/01/2016

What Jackie said about Grape Tree:

Gtrsy

I was very pleased to see this site trading again. Very pleased every time I shop with them.

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About Grape Tree

Grape Tree now has over 130 retail stores selling a variety of health food, nuts, seeds, dried and crystallised fruit, snacks, confectionery, cooking and baking ingredients.

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01384 278639

Unit 2, Dandy Bank Road, The Pensnett Estate, Kingswinford, West Midlands, DY6 7TD, United Kingdom