Everything went smoothly except the hotel and the golf shop requested vouchers which we had not received. However we showed the documentation that we had received and the hotel accepted that.
Rusty
Golfbreaks
9 years ago
Hello Peter,
Thank you for your feedback, and your 10 out of 10 Likelihood to recommend rating. I have reviewed the Travel Pack sent to you on 1 August 2016 at 17:47. The vouchers are located at the very bottom of your travel pack just underneath Important Notes. They are easy to miss if you do not scroll down all the way.
Golfbreaks.com is continually reviewing processes in order to create a seamless customer experience. The great news is Golfbreaks.com is in the testing phase of our New Members Portal which will make it even easier for our customers and the Golfbreaks.com staff to manage your golf experiences. The New Members Portal (My Golfbreaks) will:
o Allow ease and convenience to compare and share quotes
o Communicate with your golfing group
o Build you own profile for a more personalised service
o Request amendments be made to your booking
o Review your past , current and future bookings inclusive of their components
o Print off your travel pack inclusive of vouchers
The above features are just the beginning. I hope this information is helpful. I look forward to hearing about your next Golfbreaks.com golf break.
Kind regards,
Rusty
While the overall experience was good there was clearly a breakdown in communications between Golf Breaks and the Ritz Carlton which resulted in my credit card being charged for accommodation which...
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As the world's #1 rated golf tour operator, and with over 25 years’ experience as the market leader in global golf travel, enjoy peace of mind when booking your next golf holiday or break.