Gateway2Lease Reviews

Good morning Samantha, Thank you for your feedback, and we appreciate you taking the time to share your experience. We’re glad to hear that the initial communication was positive and that you felt well-supported throughout the earlier stages of the process. However, we sincerely apologize for the oversight regarding the car registration and insurance details, as well as the lack of communication during the consultant’s absence. We understand how frustrating it can be to feel left in limbo, especially during such an important time. We take your comments seriously and will use them as an opportunity to improve our communication and processes to ensure a smoother experience for our customers in the future. If you have any further concerns or if there’s anything we can do to assist you, please don’t hesitate to reach out. We genuinely value your feedback and hope we can serve you better moving forward. Warm Regards, Jodie and the team at G2L

Good afternoon, Thank you for sharing your feedback, and I sincerely apologize for the less-than-satisfactory experience you had with our after-sales service. It's disappointing to hear that we didn’t meet your expectations, and I completely understand your frustration. I will be sure to address your concerns with the team to ensure we improve our approach moving forward. We truly appreciate your business, and I hope we can make things right. If there’s anything I can do to assist further, please don’t hesitate to reach out. Best wishes for the festive season, Jodie and the team at G2L

Dear Roger, Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you experienced with the delivery of your new VW Golf. We understand how important it is to inspect a vehicle at the time of delivery, and we deeply regret that the timing and conditions made this difficult for you. We also take your concerns about the delivery process very seriously, and I would like to assure you that this is not the standard of service we strive for. I’ll be looking into this matter further to understand what went wrong and ensure we can prevent a similar situation in the future. Please rest assured, we value your business and we are looking into this for you. If you’d like to discuss this further, or if there’s anything else we can do to make this right, please don’t hesitate to get in touch. Thank you for your understanding, and once again, we apologise for the disappointment caused. We’re Sorry to Hear About Your Delivery Experience, Roger Best regards, Jodie and the team at G2L

Good afternoon, Thank you for your feedback. We're sorry to hear that our communication during the process didn't meet your expectations, and we apologise for the inconvenience caused by the need to chase up for updates and documents. We appreciate your honesty, and we will use your comments to improve our follow-up processes to provide a smoother experience in the future. We’re glad to hear you’re happy with the car, and if there’s anything we can assist with moving forward, please don’t hesitate to reach out.

Good morning, Thank you for taking the time to share your experience. This is not how we aim to run our business. We will be looking into your concerns to make sure this doesn't happen again. We appreciate your feedback, as it's helping us to improve and ensure a better experience for you next time.

Good afternoon Daniel, Thank you for taking the time to leave us a review and for your continued support. I am sorry to hear the manufacturer wouldn't honour the price you were originally quoted. Due to current new vehicle supply timescales, some manufacturers will no longer price protect vehicles, prior to accepting our vehicle quotation we do advise that this can happen, any vehicles ordered with a supplier may be subject to manufacturer price changes at any stage up until the vehicle is registered with the DVLA. This issue can be different depending on the manufacturer and is compounded by the current extended factory lead times (in some case up to and more than 12 months). There are some brands that do price protect however we have seen more manufacturers, JLR being one on them, communicating major changes to their policy. Where a vehicle list price changes, this will have a direct impact on the finance quotation and the lender/lease company would require any provider to requote. We regret any frustration this may have caused.

Good morning, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you’ve been experiencing recently. I want you to know that we appreciate your feedback. If it is okay with you, I would like to look into your comments in detail to ensure your case is fully investigated. At the conclusion of our investigation, I will contact you via email about our findings. Thank you for giving us the opportunity to assist you. Warmest regards, Jodie and the team at G2L

Good morning Michael, Thank you for taking the time to leave us a review and for your feedback. It is great to hear your overall experience was good and our prices were competitive. I can appreciate your comments with regards to the status updates on your vehicle, due to the issues we are being faced with at the moment in the motor industry, along with high levels of demand for new vehicles, this has resulted in disrupted delivery schedules and much longer lead times than we would judge ‘in normal times’ to be reasonable. Because of these delays, ETA's that are being given can change daily making it almost impossible to relay an ETA until the vehicle has completed build. Hopefully, we will get the opportunity to serve you again when things are back to normal and ETA updates are as they should be.

Good morning, Thank you for taking the time to leave us a review. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you’ve been experiencing recently. I want you to know that we appreciate your feedback. With respect to the finance agreement with the lender, regulated customers will have a 14-day cooling period. Many finance companies will not allow the vehicle to be delivered within this cooling off period as the customer is legally able to back out of the finance contract within that time frame. Information about the 14-day cooling period is explained in our terms and conditions that were sent to you prior to ordering your vehicle with us. I am sorry to hear your vehicle was delayed for delivery, Kia had a later than planned arrival of one of their deep sea vessels carrying over 2000 vehicles arrive which put their logistics operation under pressure causing a delay in getting the vehicle to the dealerships ready for onward delivery to our customers. I am sorry to learn of your experience and can appreciate your frustration. I can assure you that this is not the level of service we would wish for our customers and I will be raising your feedback to our team.

Thank you for taking the time to bring your concerns to our attention. We welcome all customer feedback as this provides us with a valuable insight into our services from the customer’s perspective and can inform service improvement. We have audited the telephone recordings between you and our team so we can provide feedback to the individual. On this occasion we do think the calls were handled professionally and would like to reach out to discuss this directly with you. We can see that James placed the order with the supplying dealership after the credit approval had been received from the lender, which is correct. As part of our process, once the vehicle has been ordered with the supplying dealership, your vehicle order will be passed over to our Customer Service team who will check the availability of your ordered vehicle with the supplying dealership or manufacturer and provide an updated estimate for delivery, the customer service team will process the finance documentation and arrange delivery once the vehicle has arrived in stock. Our apologies you were not made aware your order would be moved to another department to be processed, we will discuss this process in our next board meeting.We will relay this message to the appropriate department and customer service representative. We are sorry to hear that your experience with our company has not met your expectations and would like to thank you for taking the time to provide us with valuable feedback.