Gateway2Lease Reviews

Good afternoon, Thank you for taking the time to leave us a review. It is great to hear our team were very helpful.

Good morning, Thank you for taking the time to leave us a review and for your feedback. I have had a look into your concerns and can see the reason for the requote was unfortunately outside of our control, we needed to re-quote your vehicle order as we had entered April and a new tax year, the government had increased the vehicle excise duty (VED). As your quote was initially sent in December 2022, your quote was based on the old road tax values, as the vehicle wasn’t registered until after April 2023 this means we needed to re-quote to include the higher amount. I can see your monthly cost increased by 0.45p. We regret any frustration this may have caused. As per our terms and conditions you signed to accept at point of order, we do make our customers aware of this prior to ordering with us: Vehicle excise duty (VED / road tax) is included for the duration of the contract (if applicable). Please note that if the government changes the VED rates between the point of quotation and registration of the vehicle we will need to provide a revised rental as confirmed by the lender. The lenders terms will always state that any taxation change that impacts the rental will be passed onto the lessee.

Good morning Dawn, I hope you are well. We can see your new vehicle was delivered on the 2nd June 2023 by the supplying dealership. We work with a selected group of supplying dealerships who offer high standards of customer service. I would like to assure you this is not standard practice and I have been in contact with the supplying dealership to express our disappointment. The supplying dealership have asked me to pass on their sincerest apologies for the condition that your new vehicle was delivered in. This has been raised internally to their PDI Centre and transport department. Delivery is carried out by agents in connection with the supplier and in most cases the vehicle will be driven to your address. The delivery driver will aim to deliver a clean vehicle and will usually aim to use a car wash if one is available in the local vicinity of the delivery address. As per our previous communication, the supplying dealership agree to uphold your complaint and apologize for any disappointment this may have caused. In terms of a resolution, The supplying dealership have offered £50.00 for a full interior / exterior valet and this has been accepted. We hope we have been able to address all of your concerns.

Thank you Dawn - happy to be of assistance :-) All the very best, happy driving. Jodie

Good afternoon Pritesh, Thank you for taking the to leave us a wonderful review and for taking the time to share your experience with us. We really do appreciate it. It is great to hear our team were always friendly, helpful and attentive throughout.

Good afternoon Ewan, Thank you for taking the time to leave us a review, sorry but your feedback has been cut off so I can't see your comments. I am pleased to hear our service was mainly excellent but if you would like to share your feedback with us I would be more than happy to look into your concerns.

Good morning, Thank you for taking the time to leave us a great review. It is great to hear our team were quick to respond and provided a friendly service. I will pass on your kind words to Karen who will be delighted with the shout out :-) May I ask, what could we have improved upon to get the extra star?

Good afternoon Rachel, Thank you for taking the time to leave us a review and for your continued support, we really do appreciate it. I will pass on your kind words to Connor who will be delighted with the mention. Sorry to hear you are disappointed your latest lease isn't through Lex Autolease. As your credit broker, we will always look for the best deal on that particular vehicle at the time. From my experience, Arval are a really helpful and supportive finance company, so hopefully you will have no problems. Thank you for the recommendation :-)

Good morning Anthony, Thank you for taking the time to leave us a review, it's great to hear you were happy with our service.

Good afternoon, Thank you for taking the time to share your experience with us. We highly appreciate your feedback as it will assist us in becoming better at what we do. I have had a look into your deal file and can see your lease vehicle is being funded by a finance company that take the initial rental payment upfront. Most finance companies do take the initial rental 14 days after the vehicle has been delivered however, the company that was used to fund your vehicle takes it prior to delivery. The finance paperwork you complete at the beginning is the proposal form to enable us to get the credit line in place for you, once the credit line is in place and the vehicle is ordered the lender will then need the finance agreement completing prior to delivery. I can see your vehicle order was a factory order, Once you have placed an order with us you can expect a periodic email that will provide an update on the delivery estimate. For factory orders the update will be less regular as there is usually no update on the quoted estimate until further down the line. In cases where the vehicle has been built or where the vehicle is already in stock, we will provide more regular updates as we get closer to the vehicle landing on site at the supplier’s location. However, this should have been explained to you at point of order and this will be discussed in our next board meeting.

Good morning David, Happy Friday to you! Thank you for taking the time to share your experience with us and for the recommendation. We welcome all customer feedback as this provides us with a valuable insight into our services from the customer’s perspective and can inform service improvement, as it will in this case. It is great to hear we managed to supply a great car in a short space of time and any issues that arose were responded in a helpful and positive way. I will pass on your kind words to Natasha and Rebecca who will be delighted with the mention.