Garden Topsoil Direct Reviews

Hi, Sorry to hear your allocated timeslot was missed. Although we always do our best to make sure deliveries are with you on time, vehicles may get held up on a previous site or get stuck in heavy traffic therefore delaying the rest of their route. If you email us your order number or name to enquiries@boughton.co.uk we will refund the service charge to you immediately. Many thanks Many thanks

Hi, Sorry to hear your allocated timeslot was missed. Although we always do our best to make sure deliveries are with you on time, vehicles may get held up on a previous site or get stuck in heavy traffic therefore delaying the rest of their route. If you email us your order number or name to enquiries@boughton.co.uk we will refund the service charge to you immediately. Many thanks Many thanks

Hi Heidi, I am very very sorry to hear this. As you explained, our delivery is handled by a 3rd party courier. So these things are not under our direct control, however this is no excuse for the service you received. We will speak with our courier to try ensure this does not happen again. I have just searched for your email in our system and cannot find it, so again apologies this was not replied to. Please could you confirm which email address you send this to? I understand that your experience this time round has not been great, as a gesture of good will we would like to offer you a discount on your next order and refund the AM delivery if this has not already been done. One of our customer services team will be in touch or arrange this with you. Please have a good weekend. Sincerely, Matthew Our product is very

Hi Steve, Thank you for your feedback. Sorry to hear you were disappointed with the soil. At GardenTopsoilDirect we only use natural organic topsoil’s which are then put through our modern screening equipment. Our screened topsoil is put through a 20mm down screen, which means there will be some naturally existing stones in the soil. Whilst stone is soil is not always aesthetically pleasing it is an essential part of the soil structure helping to improve drainage, whilst also keeping the soil open to aid with aeration. The large lumps of soil will most likely be from where the soil has been compressed after being screened in the manufacturing process, possibly from where a loading shovel has loaded a hopper. These large lumps should break apart easily in your hand. If you have any further questions, please don’t hesitate to ask on 01536 510515 Many thanks GardenTopsoilDirect