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Freewheel Reviews

https://www.freewheel.co.uk

Your Local Bike Shop Online

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ratings over the past year

Freewheel is no longer an active Feefo customer
Displaying all 603 reviews
TC
Trusted Customer
Newark
6 years ago
Date of purchase: 07/10/2018
What Trusted Customer said about Freewheel:
The delivery of my order was very quick.
I ordered some finish line lubes after seeing them advertised in a magazine as they had a product that I want to try. The delivery of my order was very quick. Will look at using them again.
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Freewheel Customer Services
Freewheel
6 years ago
Thank you for your positive feedback and for shopping with Freewheel.
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TC
Trusted Customer
6 years ago
Date of purchase: 14/11/2018
What Trusted Customer said about Freewheel:
Quick delivery good choice of products
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Freewheel Customer Services
Freewheel
6 years ago
Hello Robert, Glad to hear we had what you were looking for! Thank you very much for a positive review.

- Liam
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Trusted Customer
6 years ago
Date of purchase: 15/10/2018
Arrived when stated, was packaged securely and was exactly what was wanted, one happy cyclist. Perfect.
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Freewheel Customer Services
Freewheel
6 years ago
Hey, thank you very much for the positive review. Really appreciate it!

- Liam
0
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TC
Trusted Customer
6 years ago
Date of purchase: 13/11/2018
What Trusted Customer said about Freewheel:
A great way to support your local bike shop.
My reason for using Freewheel was to be able to support my local independent bike shop, Langset Cycles in Sheffield. The item I bought was delivered quickly to the shop and I duly collected it at my...

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Freewheel Customer Services
Freewheel
6 years ago
Hey Barry, we really appreciate feedback like this! Supporting local bike stores is incredibly important to us. Thank you very much for the positive review and helping spread the word!

- Liam
1
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TC
Trusted Customer
6 years ago
Date of purchase: 05/10/2018
What Trusted Customer said about Freewheel:
Amazing service!
Amazing service!
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Freewheel Customer Services
Freewheel
6 years ago
Hi Monika,

Thank you for the positive feedback!

- Liam
0
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Trusted Customer
6 years ago
Date of purchase: 01/10/2018
They were very helpful and friendly toward me about returning my cycle helmet. The facility for returning items was in-built within the delivery. It turned out that particular product wasn't for...

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Freewheel Customer Services
Freewheel
6 years ago
Hello, thank you very much for the kind review! Glad to hear that you're happy with the service, hopefully you can find a product that is better suited to you!

- Liam
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Trusted Customer
6 years ago
Date of purchase: 09/10/2018
Had what I wanted. Delivery was quick
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Freewheel Customer Services
Freewheel
6 years ago
great to read thank you for taking the time to leave feedback.
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Trusted Customer
6 years ago
Date of purchase: 04/10/2018
Prompt delivery, everything arrived as ordered. It would be even better if the free shipping option extended to Ireland.
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Trusted Customer
6 years ago
Date of purchase: 01/10/2018
Inaccurate website/poor customer service
Stop advertising items in stock when they are not. This happened more than once. Contact customers when this happens rather than leaving it up to the customer to chase you for information after being...

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Freewheel Customer Services
Freewheel
6 years ago
Hi, we've been working closely with the stores to try prevent any stock discrepancies occurring, but this can still occasionally happen. We're currently look at ways we can improve the process to prevent this from happening again in the future. Our apologies for any inconvenience caused by this.

- Liam
2
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Trusted Customer
6 years ago
Date of purchase: 27/09/2018
Fast order and delivery easy return
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About Freewheel
Freewheel isn’t just another online bike store. It’s a way to help independent bike dealers to get online and open themselves up to a whole new audience. In a marketplace where it’s getting harder and harder to run a bike shop, we want to make sure that all the amazing shops we work with have the chance to thrive. Freewheel means the best of both worlds: all the benefits of ordering online but backed and supported by your local independent bicycle shop. It’s your local bike shop online.
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0208 385 3400
Roebuck Way, Knowlhill, Milton Keynes, Buckinghamshire, MK5 8HL, United Kingdom
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About Freewheel
Freewheel isn’t just another online bike store. It’s a way to help independent bike dealers to get online and open themselves up to a whole new audience. In a marketplace where it’s getting harder and harder to run a bike shop, we want to make sure that all the amazing shops we work with have the chance to thrive. Freewheel means the best of both worlds: all the benefits of ordering online but backed and supported by your local independent bicycle shop. It’s your local bike shop online.