Dear Lisa,
We understand that it was simply a correction of one character, however as travel agents, we must adhere to the protocols of the airline. It is stated that name corrections are not permitted on code-share flights, hence, our representative informed you of the same.
We have no issue in amending the name as per the passport, if the airline allows it.
Regrettably, a name correction is not possible. Please note that the airline's policy stays the same, regardless whether the ticket is booked through us, directly with the airline, or any other travel agency.
We kindly request you to contact the airline directly to reconfirm this piece of information.
We would like to assure you once again that we would have amended the name if it was at all possible.
Thank you for your patience and understanding.
Regards,
Fly Sharp