Good service, but could be better and keeping customer up to date on delivery.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your lovely comments on the embroidery of your jackets! Sorry to hear that you weren't kept up to date, I have looked into your order and it appears something went wrong here as we usual keep our customers well informed! I will pass your comments onto our production team.
Excellent service, turnaround quickly and the staff couldnt do enough to help. Would use this company again.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for taking the time to review us! Awesome comments! Sorry to hear the small negative, your Account Manager Morven will give you a call to discuss your comments regarding the toothbrush travel sets!
My Rep Sean Brady provided excellent customer service and is the only reason I was able to give Fluid Branding a "Good" rating.
1. Delivery was sent to the wrong place and I was forced to pay to...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for sending us your review. I'm so sorry to hear this regarding the delivery and branding of your product. What a nightmare. Your account manager Sean Brady will be calling you today to talk this through. I really hope we get a chance to correct this and to help you again in the future. Thank you for your nice comments about Sean's excellent customer service.
The service was really good, right up until they arrived a day later than scheduled!
Fluid Branding Ltd
Fluid Branding
11 years ago
Thankyou for taking the time to review us. We are sorry to hear they arrived a day later than scheduled, unfortunately things don't always go to plan as we would like - your comments have been taking on board and we hope we can help again.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.