Friendly service, but we were promised a mix of two types of trees (Reasured this would be possible before confirming the order) and then when they arrived, it was only the one type - so...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thanks for sending us your review - we appreciate this. Thanks for your positive ratings. I'm going to get your account manager Jess to investigate this for you and let you know what's happened here. We hope to be able to help you out again in future.
Great account management up to the point of sale. However, communication dwindled after the order was confirmed and the tracking delivery date was a week later than the actual delivery date.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for submitting your feedback to us. We're disappointed to hear your comments on the communication dwindling. I've asked James to get in touch with you today about this. Good to hear about the printing, regarding the germination rates we will feed this back and James will discuss today with you too. I hope next time that we prove that we can achieve top marks for you.
Some of the service was very good- quick response times, dealing with problems fast, friendly staff. Morven Doyle was particularly great and answered all of my questions in an efficient and friendly...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thanks for sending through your review. Really glad that the quality of the products is good. We're also really pleased to hear your nice comments about Morven and the service you received, I'm sorry that you felt that other parts of the service were poor, we would never intentionally ignore a client's email so I'm not really sure what's happened there. I really hope that we get a chance to prove to you that we can deliver excellent service throughout in future.
delivery date not met, The proof arrived late so couldn't meet the dead line
Fluid Branding Ltd
Fluid Branding
10 years ago
Glad to hear the bags were good but not pleased to hear the other comments. The last note we have on our system said that your consignment was upgraded to a Pre 10am service to arrive with you. I will get your account manager Sean to check this out for you and come back to you today.
I already sent a letter to our account manager and the MD
Fluid Branding Ltd
Fluid Branding
10 years ago
Thanks for taking the time to send in your feedback to us. Sorry to see this service feedback. Your account manager Morven is dealing with this for you and currently awaiting your response.
Jess was very helpful and always returned calls and emails
Fluid Branding Ltd
Fluid Branding
10 years ago
Thanks for sending us your feedback and for your nice comments about our Account Manager Jess. Very sorry to hear your negative product comments though. I'll get Jess to get in touch today to see what we can do about this.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.