Despite problems with them last year, we ordered repeat products on the basis that the final order the year before was correct so they only had to repeat it. How wrong could we have been?! Eight...
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Fluid Branding Ltd
Fluid Branding
10 years ago
I'm sorry to hear this has happened with your order. I have looked in to this straight away and have asked your account manager Jemma to call you see if you have now received the correct combination. She will also call you to discuss a discount on your order as this is not normally how we would like things to run. I hope we can resolve this for you and prove that we can indeed deliver good service and good products. Please do not hesitate to contact me rebecca@fluidbranding.com if you have any further queries.
The customer service that we received from Fluid Branding was unsatisfactory. Items were delivered late which meant that we not able to use them at our desired event. When the item did arrive a date...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for taking the time to review us, we are sorry to hear you felt this way about the service you received. I sorry we were unable to make your event, with regards to making deliveries and relying on couriers sometimes things don't always run as smoothly as we would hope.
Please don't hesitate to contact your account manager James or myself rebecca@fluidbranding.com and we can arrange for the faulty items to be collected and replaced free of charge I really hope we get a chance to put this right for you and prove to you that we can deliver excellent service.
We were very pleased with the prompt attention of the mug design department. Good website and straightforward order form. Thanks to Caroline for keeping in touch and helping the order to get to us...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Lovely comments! We have passed these onto Caroline and the studio team, glad we could help!
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