Bit of mis match with staff as people covering whilst others on holiday so probably slower service than usual but hard to tell
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your lovely ratings! We do aim to deliver great service at all times so your comments regarding the mis match of staff have been taken on board for next time. The flash power banks were a great choice!
Great ratings! Thank you for your comments. With regards to the product we will take this on board, we certainly recommend a sample prior to ordering that way we can ensure the shade is the exact shade you require.
I had to chance more than once and since payment I am still chasing with regards to an item that hasn't been collected or that I was given the wrong information
Fluid Branding Ltd
Fluid Branding
10 years ago
I am sorry to hear you experienced some communication problems regarding your order. I have asked your account manager Jess to call you today to arrange collection of the helium and to discuss the problems you have encountered on your order. We hope we can resolve this for you and show you we can deliver excellent service.
Trusted Customer
10 years ago
I am still waiting for the item to be collected.....
Fluid Branding Ltd
Fluid Branding
10 years ago
I have followed this up with your account manager and can only apologise for the helium not being collected straight away. I have checked and this has now been collected from you. We have learnt from this experience and can assure you that this won't happen again.
Very prompt service, kept me informed of progress at every stage. (Did have to be reminded I was an existing customer despite attaching previous print proof).
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your lovely review, sorry to hear you had to remind us we will take this feedback on board for your next order. The knight ball pens look fantastic, glad they were a hit wiht your customers.
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