Amy has always been excellent, as have other staff I have come into contact with. They are always quite to reply and eager to help. I am very happy with the company, particularly the exceptional...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your lovely comments! Great product and we hope to work with you again soon!
Service is usually great with Fluid when dealing with our usual account manager but we have recently had some terrible service from a different member of staff, due to our account manager being on...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Oh no! Very sorry to read this feedback. As you mentioned your normal account manager was on holiday, however, we do have a holiday buddy scheme which ensures that work is covered when people are on annual leave. It sounds like this didn't work on this occasion and we apologise for that. Your account manager Caroline will be in touch with you today to see what we can do to resolve this with you. I am pleased that you usually find our service great and I really can't apologise enough for this slip up.
Trusted Customer
10 years ago
Caroline has been excellent in sorting out any issues we have had with orders and really kept on top of all work we have put through Fluid. Great customer service!
Fluid Branding Ltd
Fluid Branding
10 years ago
Excellent! So pleased it's all been resolved now. Thanks for the comments on great customer service- we really do try! We look forward to helping you out again soon :)
Super professional team! Had to change the artwork a day before it went to production because of a spelling mistake. The team acted immediately and corrected the mistake! Will work with them again...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you! What a lovely review! Look forward to working with you again very soon!
Fluid kept me informed right through the process, were helpful about the branding and were really quick with delivery . . . all at a price we could afford!
Fluid Branding Ltd
Fluid Branding
10 years ago
Fantastic! what lovely feedback! Glad we were able to help :)
Slow response times to enquiries
Unclear answers
Ambiguous pricing
But always very polite
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your review, I'm sorry to hear you felt there was a slow response time when dealing with your enquiry. We do aim to respond to enquiries as quickly as we possibly can so I am not really sure what went wrong here!? After looking into the order I'm not sure what your product comments refer to? If you feel your product was not as you expected and you would like to discuss this further please do not hesitate to contact me rebecca@fluidbranding.com and hopefully we can resolve this for you.
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