Just a bit confusing at he start in identifying what the actual details and specs of the product were.
Fluid Branding Ltd
Fluid Branding
10 years ago
Sorry to hear this we have an extensive range of products all with varying print areas and print restrictions we aim to provide as much info as possible and advise the options for print based on the artwork. So I am not sure what went wrong here, we will take your feedback on board and apologies for any confusion
invoice problems and issues between Brandaball and Fluid subbrands.
Disappointing.
Account manager very reassuring. Accounts department messy
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your comments, sorry to hear this. I'm not sure what went wrong here as Fluid Branding is the parent company of Brandball. But I am looking into this and take your feedback on board. I hope we can work with you again soon and prove to you all our departments can run smoothly and efficiently! :)
Their on-line quoting does not match their final price, and it is not in the customer's favour. I will continue to use them, but direct contact is imperative.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thanks for taking the time to send us your feedback. Sorry to hear the comments regarding the service. I've discussed this with your account manager Jemma and she said that her intial quote was an incorrect price, she then re-quoted you with the correct price, the same price as your previous order for this product. I'm really glad that the product is exactly what you want and apologies for this intial mix up. We do hope to help you again very soon.
I liked that each of the stress balls were individually wrapped. We've had problems in the past with previous printers not taking the care you guys have so thanks.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your comments, great choice with the stress balls!
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