Service was good but communication could still be improved.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your ratings. We take your comments on board regarding the communcation and hope to improve this for next time. As for the Flag bases I am not sure what has gone wrong here, so I have asked your account manager Mark to call you today to resolve this and to arrange for the missing parts to be delivered to you as soon as possible.
Overlal good, but further help could have been provided in relation to the artwork as the quailty wasn't initially accepted.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for taking the time to review us, glad to here you felt the service was good however I am not sure what went wrong with regards to the artwork quality, we will take these comments on board. If you would like me to look into this for you please email me rebecca@fluidbranding.com as we would like to prove to you that we can provide an excellent artwork service.
Morven was very helpful and attentive. Your tracking system needs some work. Too generic.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your lovely review, your comments have been passed onto Morven. With regards to your comments on the tracking system, we will take this on board and look at improving this :)
Great feedback! Very glad they were well received - with regards to the 'not travelled yet' option, not sure what went wrong here but looks like there was a glitch in the system - all fixed now :)
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