Overlal good, but further help could have been provided in relation to the artwork as the quailty wasn't initially accepted.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for taking the time to review us, glad to here you felt the service was good however I am not sure what went wrong with regards to the artwork quality, we will take these comments on board. If you would like me to look into this for you please email me rebecca@fluidbranding.com as we would like to prove to you that we can provide an excellent artwork service.
Morven was very helpful and attentive. Your tracking system needs some work. Too generic.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your lovely review, your comments have been passed onto Morven. With regards to your comments on the tracking system, we will take this on board and look at improving this :)
Great feedback! Very glad they were well received - with regards to the 'not travelled yet' option, not sure what went wrong here but looks like there was a glitch in the system - all fixed now :)
the turn around was quick and met our tight deadline the staff where very accomodating - the only thing that let it down was the delivery we recieved 4 boxs on the date promised then a an additional...
Read more
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for taking the time to review us. Fantastic comments regarding the service. Very sorry to hear about the late delivery of the additional box, unfortunately when goods are with couriers things don't always go to plan. I have discussed this with your account manager Jemma and she has been able to resolve this and the extra shipment cost with you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.