The only issue is that we were contacted prior to delivery asking if we could wait until a date that was after we needed it. It would have been better for us all to have been more clear on the...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Sorry to hear you weren't given enough notice on this - we will take this on board to improve for next time - thank you for the feedback
Very patient Account Manager who was able to make things clear and was able to meet our very tight deadline; clear, honest and helpful on the phone and liaised efficiently with 3 others (our end)...
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Trusted Customer
10 years ago
Thank you for being so helpful and efficient and for making us feel valued even though we didn't have a huge order. Great that we could talk to someone too at short notice and we didn't have to leave numerous messages or just communicate by email.
Fluid Branding Ltd
Fluid Branding
10 years ago
Wow! Lovely comments! thank you so much for you feedback! Glad we could help
Thank you for your lovely comments - if you would like to discuss the print please do not hesitate to give me a call or drop me an email at rebecca@fluidbranding.com
Unfortunately, the order arrived without the batteries.
Fluid Branding Ltd
Fluid Branding
10 years ago
Thank you for your feedback, I am sorry to hear the order arrived without batteries. I am not sure what went wrong here but I can assure you it is not normal practice and we have put extra checks in place to make sure this doesn't happen again. I have looked into this with your account manager Carly who has been able to offer you discount on your order, we hope we can work with you again in the future and show you things can run smoothly!
My rep, Sam, was very attentive to detail. He and his team kept me informed through the entire process. As I found this co. through a google search, I was very pleased with the result and have shared...
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Fluid Branding Ltd
Fluid Branding
10 years ago
Glad to hear your Opal China Mugs were fab, we can't wait to work with you again soon!
We started off badly as I requested a quote and everyone was out of the office.
Fluid Branding Ltd
Fluid Branding
10 years ago
Sorry to hear you had a bad start but glad we were able to turn it round. With regards to the order being delivered to the home address, we are sorry this happened, we were unaware they went to
the wrong address - I have asked your account manager Jess to contact you regarding arranging a re delivery to the new address
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