We're really sorry to hear this feedback, it certainly isn't the experience we want our customers to have when working with us. Your account manager will be in touch with you today to discuss this feedback and the issues with this order.
I was deeply unhappy with the service I received, I had initially ordered 108 mugs which were meant to be printed in a 'laquor' effect but the print is barely visible (see attached). I was told by...
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Karen
Fluid Branding
7 years ago
I'm so sorry to hear about the issues you've had with your order. This certainly isn't the experience we want our customers to have with us. I've spoken to your account manager and she will be back in touch with you today.
Great customer service. Good price, easy to order and arrive well packed!
Karen
Fluid Branding
7 years ago
That's all great to hear! Thanks so much for your lovely feedback!
Product reviews
Date of purchase: 18/04/2019
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TC
Trusted Customer
7 years ago
What Trusted Customer said about Fluid Branding:
The service from Sales Manager at Fluid Branding was great in arranging my order for the required deadline however the outcome of the order did not meet expectation - some error on the teams behalf.
Karen
Fluid Branding
7 years ago
I'm really sorry to hear you had some issues with your order. This isn't what we like to hear at all. I've passed your comments on to your account manager who will do all he can to rectify this.
Product reviews
Date of purchase: 11/04/2019
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Trusted Customer
7 years ago
Easy to use, constant communication, easy to get a hold off and fast service.
Mat
Fluid Branding
7 years ago
Many thanks for the review, we look forward to working with you again soon.
I did have to contact the sales rep a couple of times to see if the order was placed and it would be delivered on time. Other than that it was a very good experience and the product arrived ahead of...
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Karen
Fluid Branding
7 years ago
I'm really sorry that you had to chase a couple of times. It must have been a particularly busy period for Shane. Glad you liked the product though and great news that it arrived ahead of schedule!
Brilliant service. I found Ben the Account Manager most helpful, he answered every question I had quickly and thoughtfully. From my initial inquiry, right through to the delivery driver, I found...
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Karen
Fluid Branding
7 years ago
We love a happy customer! Thanks so much for the great feedback - and the recommendation too!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.