Pretty rubbish. Could improve by:
- not sending automated invoices constantly
- not invoicing me when I have already paid
- reading client emails properly so they print the right design
- offering...
Read more
Mat
Fluid Branding
7 years ago
Really sorry to hear about this experience, it's not a normal experience when ordering Fluid. We will take your feedback about automated invoices on board and your account manager will be in touch to discuss the issues with you.
I have been meaning to write and say a big thank you for such a quick turn around. We loved the cups and they went down really well. We will certainly be using you again in the future :D
Karen
Fluid Branding
7 years ago
Thank you for the feedback! We are glad you are pleased with the service and look forward to working with you again soon!
We needed some notepads on a quick delivery, which wasn't a problem. So we found ones we liked and got them ordered.
However it wasn't until after we paid for the items in full that we received...
Read more
Karen
Fluid Branding
7 years ago
I'm so sorry there were stock issues on this item. It does occasionally happen, which is frustrating for us too, so we do understand. It sounds like you had a few other issues with this order too, which again, I apologise for. This isn't how your experience of working with us should be, and we'll be looking into our processes to improve this for the future. Many thanks for your feedback.
Fantastic service and communications. Can definately recommend. Coasters were just what we needed.
Karen
Fluid Branding
7 years ago
Excellent, thanks so much for your feedback! Glad you loved the coasters too!
Product reviews
Date of purchase: 12/09/2019
0
Share
IF
Ian Flaherty
Feefo Verified
7 years ago
What Ian Flaherty said about Fluid Branding:
we had previously had the same product from you but received CONTINUOUS calls regarding the set up of the art work, colours etc, in general the process was long, laborious and in general poor and...
Read more
Karen
Fluid Branding
7 years ago
I'm really sorry to hear that you weren't happy with the process required to get this order completed. We do everything we can to ensure each step is as smooth as possible, but appreciate that on occasion communication can break down. We sincerely hope that any future experience with us will be much more Fluid!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.