We ordered mugs for our company and all arrived on time. Unfortunately, in transit, six of the mugs broke, however, Fluid were quick to not only get us a replacement within one week, but also to send...
Read more
Karen
Fluid Branding
6 years ago
Thanks so much for your lovely review! We're sorry that some of the mugs were broken but it sounds like everything was resolved swiftly and efficiently - just as it should be! Look forward to working with you again soon!
Product reviews
Date of purchase: 09/10/2019
0
Share
Trusted Customer
Feefo Verified
6 years ago
The service was good, although the proformer invoice didn't come through to my email correctly. It was only when I looked at the email through my phone that I could find it. That is the only issue I...
Read more
Karen
Fluid Branding
6 years ago
I'm sorry to hear the invoice didn't display properly, and that the product wasn't up to scratch. I've asked your account manager to get in touch to see if we can rectify this for you.
Good quality. But please include vat in your quotes. Was asked to pay a extra to confirm delivery when convenient for me I declined but order still turned up when asked for, so it could of paid it...
Read more
Karen
Fluid Branding
6 years ago
Thank you for taking the time to send us your feedback. Our quotes do state that they are exclusive of VAT, but we understand it can be confusing if that hasn't been picked up. Paying extra to guarantee a delivery date is always a good idea if you have a very tight deadline but it's great that it wasn't required in this instance and you received the products when you wanted them. Thanks so much for choosing Fluid!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.