We have used Fluid Branding for some years now and have made several orders of quite large quantities during this time (hassle free). Recently we made another large order and what should have been...
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Karen
Fluid Branding
6 years ago
I'm really sorry you had a less than positive experience with us on this order. As you know from previous experience of working with us, this is far from the norm, and we are looking into what fell down in the process this time, so that every effort can be made to ensure it's not repeated.
We sincerely hope that this one bad experience doesn't cause you to go elsewhere for your merchandise, as we're keen to show it was just a one off. Your account manager should be in touch with you soon, if they haven't already. We hope to work with you again soon.
Starting from when I inquired about their services, Tristen treated me with much regard and understanding. He ensured that we arrived at an agreeable term and got the products ready in good time for...
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Karen
Fluid Branding
6 years ago
That's really great to hear, thanks so much for your lovely comments!
Excellent! Thanks so much for taking the time to review us!
Product reviews
Date of purchase: 06/12/2019
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Lisa Day
Feefo Verified
6 years ago
What Lisa Day said about Fluid Branding:
Live chat was great but I asked for a number of call backs from our AM which did not happen. There was email communications but this was delayed and I was concerned that we would not receive the good...
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Karen
Fluid Branding
6 years ago
I'm really sorry to hear you didn't receive the attention you should have on this order. This is by no means our usual way to work, and I have forwarded your account manager your comments. I'm pleased to hear however that despite the initial setback, the production and delivery ran smoothly and you were pleased with the product.
In December I had been messed about by a supplier for logo trolley keys. Their poor communications meant that time was tight over the Christmas period and they couldn’t fill the order before my...
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Karen
Fluid Branding
6 years ago
It's always great to hear that a giveaway has been so successful for our customers! We're so happy to have helped and look forward to working with you again in the future!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.