We are really happy with the quality of the lanyards and service. We were kept informed throughout the whole process and the product arrived early and well ahead of our deadline.
Karen
Fluid Branding
6 years ago
We do love to beat a deadline! Thanks so much for your feedback - we really do appreciate it
Overall, the process of my order was pretty easy and everything came out great. I ordered my product well in advance of when it was needed. About two weeks before the scheduled delivery date, I sent...
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Karen
Fluid Branding
6 years ago
We're really glad you liked the product and that it was delivered on time, despite the set-back. We totally understand that it can be worrying when you have a deadline, and we try very hard to get a good balance of giving our customers enough updates, without filling their inbox with emails! We'll feed your comments back and see if there's a communication gap there that we need to fill. Thank you!
RN
Rachel N
6 years ago
Thanks so much, Karen! I really won't hesitate to use your services again!
Please find below the e-mail message I sent to Abbey, no reply as yet
Abbey The pens I ordered have arrived “BUT” I must say I’m not very happy with the printing on them, it is very small and...
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Karen
Fluid Branding
6 years ago
We're really sorry to hear that you were unhappy with the end product. I have spoken to Abbey who I understand has been in contact with you regarding the engraving on the pens and will hopefully come to a satisfactory resolution with you very soon.
KC
Keith Crabbe
6 years ago
Thanks for your reply, I have posted one of the pens to Mr Ben Trim for him to look at
Keith Crabbe
Product reviews
Date of purchase: 24/01/2020
0
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Trusted Customer
Feefo Verified
6 years ago
The product and the reactivity etc were very good. The reason i didn't give 5 stars is that I was given the quote without VAT, only when I got to payement was the VAT obvious. Im not used to making...
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Karen
Fluid Branding
6 years ago
We're really pleased you liked the product. This is the standard way of invoicing but we understand that if you're not used to it, it can come as a surprise! Apologies for that!
Thank you for your speedy service. I needed urgent branded done, and you delivered on time. Excellent communication through out. Nothing was too much. Thank you Abbie and Ben.
Karen
Fluid Branding
6 years ago
You're very welcome! Thanks so much for choosing Fluid!
Product reviews
Date of purchase: 16/01/2020
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LT
Lorraine Turner
Feefo Verified
6 years ago
What Lorraine Turner said about Fluid Branding:
A few mix up's with versions on proofs but probably as much our fault as Fluid's!
Karen
Fluid Branding
6 years ago
Well we're all human! Apologies for any mix ups on our part though and we're glad you liked the product!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.