The process from initial enquiry to product approval was slow. The product that Fluid provided was fine but the branding of the product was far from satisfactory. It was too small and not even my...
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Kala
Fluid Branding
4 years ago
We're really sorry to hear about your negative experience with us. After getting in touch with your account manager, I have seen that we have now been able to offer you a refund for dissatisfied branding and a refund on the wrongly charged import duty. We hope that you can accept this from us and we are sorry for any inconvenience caused by us.
Poor communication throughout order and production regarding product availability and delivery expectations. Underwhelming product finish. Overall very disappointed and a stressful experience. Won't...
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Kala
Fluid Branding
4 years ago
We're so sorry that you felt disappointed about your ordering process, at Fluid we aim to make everyone's experience as positive as possible. In regards to your product, an account manager has reached out to you to try and rectify this issue. Sorry again for the inconvenience.
Great product, great print quality and service and delivery were so fast
Kala
Fluid Branding
4 years ago
Fantastic review! Thanks for choosing Fluid.
Product reviews
Date of purchase: 09/12/2021
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JT
Jane Turner
Feefo Verified
4 years ago
What Jane Turner said about Fluid Branding:
Wonderful service. When the original supplier had run out of the hoodies that we had wanted, they very quickly found a substitute who printed and supplied the order in a timely manner.
Would...
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Kala
Fluid Branding
4 years ago
Wonderful news! Thanks for your review.
Product reviews
Date of purchase: 29/10/2021
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MP
Myra Pearson
Feefo Verified
4 years ago
What Myra Pearson said about Fluid Branding:
The people were quick to respond, gave different options when needed and could understand what I needed. Delivery was on time and they even called on the day to inform us they were on the way.
Kala
Fluid Branding
4 years ago
Go team! Thanks for your review.
Product reviews
Date of purchase: 24/11/2021
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AT
Alina Toader
Feefo Verified
4 years ago
What Alina Toader said about Fluid Branding:
Very good communication and fast delivery
Kala
Fluid Branding
4 years ago
Thanks for choosing Fluid!
Product reviews
Date of purchase: 03/11/2021
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JD
Janet Drinkall
Feefo Verified
4 years ago
What Janet Drinkall said about Fluid Branding:
Excellent service. Responded quickly to all messages. Items arrived in good time and exactly as required
Overall the service was very good, however communication about delivery was poor! Unfortunately the box was dropped and delayed but I was not informed by Ben. When I emailed him I received an out...
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Kala
Fluid Branding
4 years ago
Hey! Sorry to hear about the problems with your order, I will investigate this further to ensure that it does not happen again.
Glad to hear that Natalie could help you out, and great that you were pleased with the mugs!
Thanks for your review.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.