Easy to order, great choice, fantastic prices (bought while offer was on) quick delivery and excellent product. Would highly recommend and will be using again.
Great service. Very happy with the product. Only critic would be it took a while to receive it and there was no way for me to track it. It was coming from UK to USA so it's honestly understandable.
Great customer service, when I had a problem with my return (through Doddle - 20 days after I dropped off the return it is still at their depot) but I contacted Fiorelli who dealt with it promptly....
Excellent service, my bag arrived in no time at all.
Date of purchase: 30/09/2018
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Trusted Customer
7 years ago
The numbers provided you couldn't reach anyone on them. For Customer services. I love the bag!
Amber
Fiorelli
7 years ago
Thanks so much for taking the time to leave us a feedback on the service and product you received. We do try to answer all phone calls as quickly and efficiently as possible. The only reasons the team may not answer, are if they are on any breaks, or if they are on another call. We do apologise that on this occasion you were unable to get through. However I would like to confirm that the phone number provided is indeed the correct number. We also have email as another channel of communication and live chat that can be seen on our website (small grey box that appears on the bottom right hand corner of the screen) for any quick responses you may need.
Product reviews
Date of purchase: 30/09/2018
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Trusted Customer
7 years ago
Check out is a bit complicated, but overal shopping experience is good.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.