Easy to navigate website, deliverynis usually quite quick and returns easy to complete if needed
Product reviews
Date of purchase: 20/09/2018
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Trusted Customer
7 years ago
What Trusted Customer said about Fiorelli:
Have not received my watch yet or a update of when I will receive it. Bag was lovely though
Amber
Fiorelli
7 years ago
Thanks so much for taking the time to leave some feedback on the service you have received. We sincerely apologise, however as per our email chain, we had notified you on the day of ordering that there was a slight delay with us receiving the watch shipment due to the poor weather abroad. The watch should be leaving us this week, the latest would be next week however we do send them out on a next day service due to the delay. Again thank you and apologies for this. I am glad we were able to resolve this with you.
Fabulous service as always from Forelli my goods were despatched almost immediately after ordering and emails sent updating me regarding delivery. Goods arrived well packaged and as expected really...
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Amber
Fiorelli
7 years ago
Thank you so much for leaving us an amazing review since receiving your Fiorelli order. We are thrilled to have received a 5 star rating and to hear that you were very satisfied with the way the order arrived, and with the quality of the goods. Thank you for your loyalty, we really appreciate it!
all the bags where load out well in different styles and colours, on the webb page. love the colour and for a tiny bag got plenty of space inside. Looking forward to using on my holiday
Lovely Bag, however what I can only assume is a sticky label had been caught in the zip, so the navy zip had a large portion of sticky label that made it half the zip look white. This was a gift that...
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Amber
Fiorelli
7 years ago
Thank you so much for taking the time to leave us some feedback on your most recent purchase. I am so sorry that the item arrived in this way, as discussed in my email to you this morning. Of course, this is not a regular occurrence and we always need to know if anything like this happens so that we can investigate and avoid this happening again. I am contacting the warehouse to see what this may have been and of course, sincerely apologise once again. Please choose a purse from our website as a good will gesture, and confirm this item on the email chain I have sent by way of apology. We will get this sent out to you this week.
Trusted Customer
7 years ago
Excellent customer service, will definitely be a returning customer as I’m sure the above isn’t commonplace. :) Also realised I forgot to state that the bag itself is very good quality. My mother in law was very impressed.
Product reviews
Date of purchase: 28/09/2018
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Trusted Customer
7 years ago
What Trusted Customer said about Fiorelli:
I just love Fiorelli handbags and would most certainly chose my next handbag from their catalogue.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.