I bought 2 items for birthday presents and was sent somebody’s else’s order. No sign of my order
Amber
Fiorelli
7 years ago
Hi, thanks so much for getting in touch regarding this incident.
Firstly, sincere apologies. We have spoken to the warehouse who have said that its possible when they stick the label on for the collection, it could have got stuck onto another parcel in transit by mistake. This is a rarity, and we do sincerely apologise for this. I can see that my colleague has been in touch since, and arranged the order to be sent out correctly to you and also send a pre paid label and return form for you to send this current order back. We do hope this restores your faith in us.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.