My bag was mouldy.
I have sent a email of complaint 2 days ago no reply.
Amber
Fiorelli
7 years ago
Good morning, and thank you for taking the time to leave us some feedback. I sincerely apologise for the way in which this bag has arrived. Of course, this is a very rare to hear, however is not acceptable at all, and I completely understand your reaction to this. I have emailed you asking to return this to us, and also confirmed that we do have the stock to replace it for you. Please return this asap to us and we will get the replacement checked thoroughly and sent out to you on a next day delivery. Again, please accept our deepest apologies.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.