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Explore Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 8,001 reviews

Trusted Customer

Feefo Verified

6 years ago

I was given useful information prior to the trip.

This was a super holiday, well organised with an excellent local guide, Raul. We saw a wide range of places, and met some interesting people. It was physically challenging especially I. The high...

Product reviews

Date of purchase: 21/09/2019

Victor

Feefo Verified

6 years ago

What Victor said about Explore:

As previously this was straight forward and efficient

The Explore team offered options on flights and organised earlier flights and accommodation which enabled us to enjoy the first day of the tour without joining it straight after an overnight flight.

Product reviews

Date of purchase: 21/09/2019

Rona

Feefo Verified

London

6 years ago

What Rona said about Explore:

No problems at all

Interesting trip - loved Sepilok and Danum Valley Field Centre- spotters were superb - fellow travellers were a diverse but fun group

Product reviews

Date of purchase: 18/09/2019

Trusted Customer

Feefo Verified

6 years ago

The team responded to questions promptly and provided additional information when requested.

Product reviews

Date of purchase: 21/09/2019

Andrew

Feefo Verified

Croydon

6 years ago

What Andrew said about Explore:

Very enjoyable trip.

Excellent trip, well run.

Product reviews

Date of purchase: 17/09/2019

Trusted Customer

Feefo Verified

6 years ago

My next trip is already planned and deposit paid. for this trip they were efficient as usual

Product reviews

Date of purchase: 16/09/2019

Trusted Customer

Feefo Verified

6 years ago

As above - good, but a few things missing.

We travel with Explore at least once a year and value: - their off the beaten track approach - knowing where to go, stay, eat etc without the need to do tons of research ourselves - a safety net in...

Product reviews

Date of purchase: 16/09/2019

Trusted Customer

Feefo Verified

6 years ago

Easy booking process, Explore always willing to find alternative flights

A very interesting, well organised trip with great guides and good hotels.

Product reviews

Date of purchase: 16/09/2019

Sieglinde

Feefo Verified

6 years ago

What Sieglinde said about Explore:

Myself and a handful of other members in the group were accommodated at a holiday village 25 km away from the centre, which marred my experience considerably. It was not possible to go to my room...

Charlotte - Customer Relations

Explore

6 years ago

Hi Sieglinde, thank you for your comments and I'm truly sorry about this matter, one that's extremely rare and was sadly unbeknown to Explore until your arrival on tour. As with all adventure travel, tweaks and changes can happen along the way howeverwe're confident that the alternative option was the very best available to us at the time, and that we, along with your Explore leader tried our very upmost to minimise the inconvenience to those affected. If you wish to discuss further, please do contact us directly on cr@explore.co.uk.

Product reviews

Charlotte - Customer Relations

Explore

6 years ago

Thank you for your comment Sieglinde, and we're truly sorry for this situation. This situation is extremely rare and was sadly unbeknown to Explore until your arrival on tour, we're confident however that the alternative property was the best available option to us under the circumstances, and that we -in conjunction with your Explore leader ensured there was minimal inconvenience to those affected.

Date of purchase: 16/09/2019

John

Feefo Verified

Blackpool

6 years ago

What John said about Explore:

Everything very professional and well organised.

Product reviews

Date of purchase: 16/09/2019

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