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European Waterways Reviews | Customer Service Reviews for https://www.feefo.com/reviews/european-waterways | Feefo

274 out of 1,415 reviews

Time:

Past year

Mr John H Goddard

Toronto, Canad

2 days ago

Date of purchase: 25/05/2025

What Mr John H Goddard said about European Waterways:

Average. Nothing right nor wrong.

Maryanne

European Waterways

1 day ago

Thank you for your feedback. We’re always striving to exceed expectations and would welcome any suggestions on how we could have made your pre/post- cruise experience more memorable.

Product reviews

Ms Jocelyn Walker

Mooloolaba

3 days ago

Date of purchase: 25/05/2025

What Ms Jocelyn Walker said about European Waterways:

Fantastic

Maryanne

European Waterways

2 days ago

Thank you very much!

Product reviews

Trusted Customer

3 days ago

Date of purchase: 18/05/2025

Maryanne

European Waterways

2 days ago

Thank you very much!

Product reviews

Mr Gregg Williams

Friday Harbor, WA USA

3 days ago

Date of purchase: 18/05/2025

What Mr Gregg Williams said about European Waterways:

Excellent experience

Excellent. Very thorough. Plenty of info before the cruise.

Maryanne

European Waterways

2 days ago

Dear Mr Williams, thank you very much for your five star service review!

Product reviews

Maryanne

European Waterways

2 days ago

Dear Mr Williams, thank you very much for your five star review, following your cruise aboard Renaissance! We're so glad to hear your thoughts on your third barge cruise, and are especially thrilled to hear this was by far your best experience! We will of course pass this on to all involved in your cruise. Hope to welcome you back on board with us in the future.

Trusted Customer

3 days ago

Date of purchase: 18/05/2025

Lots of walking, not cruising

Good. We received an email instructing us to buy the city visitor pass if we were staying in a hotel in Venice. No hotel asked for it. Others who were not staying in Venice had purchased the visitor...

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Trusted Customer

3 days ago

Date of purchase: 25/05/2025

My first barge cruise was superb

Fine

Maryanne

European Waterways

1 day ago

Thank you very much!

Product reviews

Trusted Customer

3 days ago

Date of purchase: 25/05/2025

Maryanne

European Waterways

1 day ago

Thank you very much!

Product reviews

Mr Elliott Smith

Des Moines, Iowa U.S.A.

3 days ago

Date of purchase: 25/05/2025

What Mr Elliott Smith said about European Waterways:

Fantastic trip of a lifetime!

Very good. Not too intrusive. Helpful reminders. As for our pre-cruise meet-up hotel in Toulouse, I would suggest choosing another that is closer to active areas of the city. Due to unavailable...

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Maryanne

European Waterways

1 day ago

Dear Mr Smith, thank you very much for your five star review. We're thrilled to hear your thoughts on our pre/post-cruise service and we have taken your feedback on board! Unfortunately, as we only have a 'barge pick-up' agreement with the allocated hotel, we cannot make recommendations on where guests should stay before or after their cruise. However, we're pleased to hear your chosen hotel was to your liking! We hope to welcome you back on board once again.

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Maryanne

European Waterways

1 day ago

Dear Mr Smith, thank you so much for your wonderful review! We're delighted to hear your first barge cruise was such a memorable experience. It’s fantastic to know that Captain Ritchie, Antoine, Claire and Agata made such a lasting impression — we’ll be sure to pass along your kind words. We’re thrilled you discovered the magic of hotel barging with us aboard Rosa, and we’d be honoured to welcome you back for another unforgettable journey in the future. P.S. Many thanks for sharing your images with our barging community!

Mr James Foreman III

Greenville, SC

3 days ago

Date of purchase: 25/05/2025

What Mr James Foreman III said about European Waterways:

Can't wait for our next barge trip.

When contacted the representative had the answers immediately and had great suggestions that made our trip better and less stressful.

Maryanne

European Waterways

1 day ago

Dear Mr Foreman III, thank you very much for your five star review following your cruise aboard Panache! We're delighted to hear you received answers to your queries in a timely fashion, and that our team could provide suggestions that improved your experience! We'll be sure to pass on your kind words to all involved, and we look forward to welcoming you on board in the future!

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Maryanne

European Waterways

1 day ago

Dear Mr Foreman III, thank you very much for your five star review! We're absolutely delighted to hear this was one of the best holidays yourself and your wife has experienced in a very long time, and we'll be sure to pass your feedback on to all involved! We look forward to welcoming you both on board with us once again in the future, and we thank you for sharing your images with our barging community!

Mrs Deborah Sechkar

Athens, Ohio, USA

3 days ago

Date of purchase: 25/05/2025

What Mrs Deborah Sechkar said about European Waterways:

All Expectations Exceeded

Communication with EW staff was consistently prompt and helpfu;l. This was our first journey "across the pond" and the manner by which they managed our trip and communicated from beginning to end was...

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Maryanne

European Waterways

1 day ago

Dear Mrs Sechkar, thank you very much for your service feedback! We'll be sure to pass on your kind words to all involved in your booking. We do hope to welcome you back on board with us in the future.

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Maryanne

European Waterways

1 day ago

Dear Mrs Sechkar, thank you very much for your five star review following your cruise aboard the Spirit of Scotland. We're so glad you found her to be a fabulous barge with an amazing journey along the Caledonian Canal and Loch Ness! We'll be sure to pass on your feedback to all involved in your cruise, and we do hope to welcome you back on board with us in the future!

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About European Waterways

Our fully crewed, all inclusive luxury hotel barges cruise the inland waterways of nine European countries, along canals, rivers, lakes, lagoons and lochs, giving you the opportunity to experience life there from a truly unique perspective. Our hotel barges are ideal for people looking for either an individual cruise with other like-minded people, or for those choosing a whole barge charter for a family or group of friends. At European Waterways, we have built a reputation providing luxury barge cruises to a discerning clientele in search of a truly unique experience. We look forward to welcoming you aboard very soon.

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+441753598555

European Waterways Ltd, The Barn, Riding Court, Riding Court Roa, Datchet, Berkshire, SL3 9JT, United Kingdom

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European Waterways Reviews

L'ImpressionnisteMore reviews of this product (349)View product websiteWonderful trip, fabulous food, pleasant staff, lovely scenery and a luxuriously gentle pace.

FinesseMore reviews of this product (59)View product websiteBest ever!,, Mathias amazing!,

Shannon PrincessMore reviews of this product (54)View product websiteWe had a lovely time. Crew was great. Barge clean and comfortable . Nice excursions, especially weavers and Leep castle and gardens . Enjoyed the evening entertainment.Food was good but not great,...Read all

RenaissanceMore reviews of this product (349)View product websiteEverything was just outstanding. The accommodations, the food, the wine, the crew and their service. Better than expected. This was our third barge trip, so we’ve been on other boats. This was by far...Read all

La Bella VitaMore reviews of this product (95)View product websiteThe barge itself was fantastic. We enjoyed our cabin. It was spotlessly cleaned every day. The chef was extraordinary, and the assistant chef and Alice, the stewardess, was also a six star...Read all

AnjodiMore reviews of this product (349)View product websiteCrew superbly helpful and excursions well curated. I would not normally travel to France for an English chef but Toby's locally sourced dishes were perfect. Captain Laurent and his colleagues also...Read all

PanacheMore reviews of this product (349)View product websiteWe were very pleased with the entire experience, from direct booking with the sales and customer service team, to the crew, accommodations on the barge, the food, wine, and the relaxing journey on...Read all

RosaMore reviews of this product (74)View product websiteOur week on the Rosa cruising the Bordeaux region canals of southern France at the end of May was outstanding! The crew —- featuring sure-handed, course-steady, and master lock traverser Captain...Read all

PanacheMore reviews of this product (349)View product websiteOne of the best holidays my wife and I have had in a very long time. The crew was top notch; friendly, efficient, knowledgeable, and worked well as a team. The accommodations were better than we...Read all

Spirit of ScotlandMore reviews of this product (349)View product websiteThe Spirit of Scotland was a fabulous hotel barge that made for an amazing journey on the Caledonian Canal. The crew, the chef, the accommodations and the excursions were top notch. This trip was...Read all

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