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ESE Direct Reviews

https://www.esedirect.co.uk/
Rated
Exceptional

The Experts in Products for Business

Service
4.7
/5
Product
4.7
/5

5

4

3

2

1

178

23

5

3

6

215

ratings over the past year

Displaying all 3,516 reviews
CU
Customer
8 years ago
Date of purchase: 10/08/2017
What Customer said about ESE Direct:
Easy, efficient & friendly. A1
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Michelle - Customer Care Supervisor
ESE Direct
8 years ago
Hi Tim
Thank you so much for your positive review of ESE Direct, we really do appreciate it.
We hope to welcome you back as a customer in the near future.
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Trusted Customer
8 years ago
Date of purchase: 11/08/2017
The service was fine but the product wasn't. The item was in a large box filled with shredded cardboard which is fine but it i quite clearly used or returned product as the item had no original...

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Michelle - Customer Care Supervisor
ESE Direct
8 years ago
Good Afternoon

We are so very sorry to learn about the quality issue you have experienced with our product. Please rest assured that we do not sell second hand goods, and I will have this fully investigated for you.

I have attempted to phone you, and I have also sent you an email regarding this matter. I hope to speak with you soon, and to have this issue resolved for you as quickly and efficiently as possible.


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Trusted Customer
8 years ago
Date of purchase: 09/08/2017
First class service.
I purchased this rubber matting for protecting the mats in the back of a taxi I took the advice of getting rid of the smell which seems to have worked. The service from ESE was first class with the...

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Ryan - Customer Care
ESE Direct
8 years ago
Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.
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Trusted Customer
8 years ago
Date of purchase: 27/07/2017
I received notification that my goods had been delivered, however our Postroom advise they have not. I contacted yourselves last Wednesday 16th August and again today to obtain a copy of the proof...

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Michelle - Customer Care Supervisor
ESE Direct
8 years ago
Hello,
We are so very sorry for the delay to your order, and any inconvenience caused to you and your colleagues. The goods were unfortunately damaged in transit, and had to be replaced. Following our telephone conversation I can confirm that your order will be delivered tomorrow morning.

Trusted Customer
8 years ago
Hi Michelle Just for your records, the goods did not turn up yesterday, they have literally just arrived 11.20am today.
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Michelle - Customer Care Supervisor
ESE Direct
8 years ago
Good Afternoon,
We are so pleased to hear that your goods have arrived.
We cannot apologise enough for the issues you have experienced with your order. Please rest assured that we are doing all we can to rectify this for the future.
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CU
Customer
8 years ago
Date of purchase: 31/07/2017
What Customer said about ESE Direct:
Helpful and informative staff and pleased with product
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Ryan - Customer Care
ESE Direct
8 years ago
Hello Peter. Thank you for your positive review it is much appreciated. We do hope to hear from you again in the near future.
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CU
Customer
8 years ago
Date of purchase: 08/08/2017
What Customer said about ESE Direct:
Did what it said on the box.
Did what they said they would without any hassle
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Ryan - Customer Care
ESE Direct
8 years ago
Hello Simon. Thank you for your positive feedback it is much appreciated. We do hope to hear from you again in the future.
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CU
Customer
8 years ago
Date of purchase: 31/07/2017
What Customer said about ESE Direct:
the telephone purchase was good as was the delivery of the idem the said chair is now held on brackets on the wall. all good thanks
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Michelle - Customer Care Supervisor
ESE Direct
8 years ago
Hi Fay
Thank you very much for your positive feedback, it is greatly appreciated :)
We hope to welcome you back as a customer again in the future.
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CU
Customer
8 years ago
Date of purchase: 07/07/2017
What Customer said about ESE Direct:
Would use again
Items arrived as per delivery date
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Ryan - Customer Care
ESE Direct
8 years ago
Hello Sandra. Thank you for your positive review, we hope to hear from you again in the future.
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CU
Customer
8 years ago
Date of purchase: 31/07/2017
What Customer said about ESE Direct:
Better feedback needed
Info on delivery date would improve their rating
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Ryan - Customer Care
ESE Direct
8 years ago
Hello Fraser. Thank you for your comments, we try to be as precise as possible with delivery dates however this is not always possible with some of our products due to them being made to order. However we are always available on the phone and e-mail to offer as much support as possible. We hope to hear from again in the near future.
CU
Customer
8 years ago
You confirm my point - the customer has to contact you to find out what is happening, you are not proactive in keeping client informed which obviously from a customer perspective is preferable!
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Ryan - Customer Care
ESE Direct
8 years ago
Hello Fraser. Thank you for your response. We appreciate your comments, and have taken them on board - we will look at ways that we can improve our service for the future.
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CU
Customer
8 years ago
Date of purchase: 02/08/2017
What Customer said about ESE Direct:
Easy ordering quick delivery
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Michelle - Customer Care Supervisor
ESE Direct
8 years ago
Hi Susan
Thank you so much for your positive review :)
We really appreciate your feedback, and we hope to welcome you back as a customer again in the future.
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About ESE Direct
Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.
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0808 163 3811
Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom
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About ESE Direct
Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.