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Emerald Life Reviews

Rated
Excellent

Insuring Today's Diversity

Service
4.7
/5

5

4

3

2

1

41

3

1

1

2

48

ratings over the past year

48 out of 362 reviews
Time:
Past year
Trusted Customer
15 days ago
Date of purchase: 04/06/2024
Have been with Emerald Life for a while even though their quotes have risen quite a lot of late. I really do like being able to phone up and speak to an adviser as that personal touch does matter to m
...
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Steve Wardlaw
Emerald Life
15 days ago
Good morning. Thank you for your kind words. You are correct that market prices have risen across the board this year for insurance, but we strive to make sure that we can help as much as we are able to reduce premiums while keeping the quality product that we are proud of. Kind regards Emerald Customer Service
Trusted Customer
1 month ago
Date of purchase: 02/05/2024
Fantastic service and they will go out of their way to find what you need. Really helpful staff that always go the extra milk. Would thoroughly recommend
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Steve Wardlaw
Emerald Life
1 month ago
Thank you so much for your kind words. We try our best to make sure that our customers are happy and get the service they should. Kind regards Emerald Customer Service
AC
Andrew Catterall
2 months ago
Date of purchase: 16/04/2024
What Andrew Catterall said about Emerald Life:
Emerald Life are amazing!🤩
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Steve Wardlaw
Emerald Life
2 months ago
Andrew, thank you for your kind words and your continued custom!
Trusted Customer
2 months ago
Date of purchase: 08/04/2024
Very good service, helpful and had good knowledge of their policies and answered all my questions thoroughly.
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Steve Wardlaw
Emerald Life
2 months ago
Many thanks for your kind comments. We are very glad that we were able to help with your wedding insurance. Best regards Emerald Customer Service
SP
Shirley Anne Pilbro
3 months ago
Date of purchase: 20/03/2024
What Shirley Anne Pilbro said about Emerald Life:
YES very good service. The call back service is very much appreciated.
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Steve Wardlaw
Emerald Life
3 months ago
Dear Shirley, Thank you for your comments and your custom. It was a pleasure dealing with you. Kind regards Emerald Customer Service
BH
Bec H
Derby
3 months ago
Date of purchase: 09/03/2024
What Bec H said about Emerald Life:
Fantastic renewal price, great value and easy to sort.
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Steve Wardlaw
Emerald Life
3 months ago
Dear Rebecca, Thank you again for your amazing support for what we are doing. Kind regards Emerald Customer Service
LR
Lorraine Roberts
3 months ago
Date of purchase: 01/03/2024
What Lorraine Roberts said about Emerald Life:
I had some questions before I continued with my renewal and the advisor on the phone listened, understood and promptly and effectively dealt with my concerns by calling the insurers and ensuring she g
...
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Steve Wardlaw
Emerald Life
3 months ago
Dear Lorraine, thank you very much for your kind words and we have passed them on to the relevant call centre agent. Best wishes for the weekend Emerald Customer Service
Trusted Customer
3 months ago
Date of purchase: 27/02/2024
Emerald Life covers the specific house insurance we require. Customer service was spot on.
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Steve Wardlaw
Emerald Life
3 months ago
Many thanks for your kind words. We pride ourself on customer service and I have passed on your remarks. Kind regards Emerald Customer Service
MF
Michael Fowler
3 months ago
Date of purchase: 27/02/2024
What Michael Fowler said about Emerald Life:
Super friendly efficient staff, quickly helped me sort out my new property freehold insurance. Adrian was very understanding and ensured I got a quote urgently, which was perfect for my needs.
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Steve Wardlaw
Emerald Life
3 months ago
Many thanks Mike. We have passed on your comments to Adrian. Kind regards Emerald Customer Service
Trusted Customer
3 months ago
Date of purchase: 26/02/2024
Great service responsive and helpful
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Steve Wardlaw
Emerald Life
3 months ago
Many thanks for your kind words! We are glad to have helped. Kind regards Emerald Customer Service
About Emerald Life
Emerald exists because of the disappointing experiences that many of us have had when buying insurance. We have removed discriminatory terms in our policies; terms that still exist with other insurers We have added in features that reflect the diversity of today's society. Our call centre and claims handling staff undergo Emerald-specific diversity training to meet the needs of ALL our customers.
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286 Queensbridge Road, London, Greater London, E8 3NH, United Kingdom
Why trust Feefo reviews?

About Emerald Life
Emerald exists because of the disappointing experiences that many of us have had when buying insurance. We have removed discriminatory terms in our policies; terms that still exist with other insurers We have added in features that reflect the diversity of today's society. Our call centre and claims handling staff undergo Emerald-specific diversity training to meet the needs of ALL our customers.