Thank you very much for taking the time to leave your review. Glad you are happy with your Haverland RC Wave. Please do not hesitate to contact us if you need any help or advice at anytime in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thank you for taking the time to leave your feedback and please let us know if you need any help or advice with the set up.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thank you for your comments. Please feel free to contact us for any help or advice at any time in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
company, service and deliver are brilliant no problem at all thank you.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you very much for your comments and please do not hesitate to contact us if we can be of any assistance in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Once I ordered no problem although I had to phone to check delivery as did not get an email confirming delivery or allowing me to track.
Prior to ordering I had queries and spoke to a salesperson on...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Very sorry our service did not live up to your expectation. We genuinely aim for 100% customer satisfaction. Please contact our Sales Manager Julian Saville on 0330 300 4444 to discuss the situation and see if we can restore your faith in the business.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Hello I believe that Julian Saville has now been in contact regarding your comments.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Trusted Customer
10 years ago
Julian Saville contacted me with regard to my negative comments. The company took these comments extremely seriously and after speaking to the Salesperson, Sales Manager and Managing Director I am convinced that my problem was a one off due to pressure of work. I was always happy with delivery and the product which has now been running for a week and is excellent.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you for your understanding and revised comments. It was our mistake and we apologise for not coming back to you. Please feel free to contact us at any time in the future if we can be of and further assistance.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thank you very much for taking the time to leave your feedback. Sure you will be happy with your purchase. Please do not hesitate to contact us if you need any help or advice in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Website failed to permit order so had to resort to telephone order which was efficient. However, it was an inconvenience having to do so and very nearly did not place order due to website...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Sorry you had difficulty with the website. Regarding the RC12b the product description says it does not come with a plug and must be professionally installed via a fused spur. Can you please contact us on 0330 300 4444 to discuss the matter. If you are not satisfied we would be more than happy to make a full refund.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
I believe you have now spoken to our Manager Julian Saville regarding your comments.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Trusted Customer
10 years ago
Whilst poor customer service is usually a given in the UK, it is refreshing g to come across a company that takes its customers' comments seriously and follows them up with genuine concern. Electricradiators.co.uk is one such company. I have been impressed by their quick response to my earlier comments and with the way they talked through those aspects I found wanting. Important to say that the product is excellent, it came very well- wrapped and in very good time. Their service, therefore, has been second to none. I will, doubtless, be a returning customer.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you for your revised comments I am glad we could satisfy your concerns. We don't get it right all the time but do genuinely care and try to rectify and problems as quickly as possible.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Product reviews
Trusted Customer
10 years ago
Sturdy bit of kit, suited to the narrow conservatory wall, easy fitting. Just what was required.
Very good,helpful and pleasant sales team.
Just installing the heaters which look fine. Haven't switched them on yet but I'm hoping they will be as efficient as the team that supplied them as I will...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you for taking the time to leave your comments. I am sure you will be very happy with the performance of you radiators. If you need any help or advice with setting up please do not hesitate to contact us on 0330 300 4444.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
I spoke with Tom Seed who was so helpful. He considered my needs and we decided that the product was right for me.
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you very much for your comments, they will be passed onto Toms manager. Please let us know if you need any help or advice in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
website easy to navigate and purchase products chosen
electricradiatorsdirect.co.uk
Electric Radiators Direct
10 years ago
Thank you for for comments and review. Please let us know if you require any further help in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.