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Electric Radiators Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

10 years ago

very impressed by the polite and prompt response to my order

electricradiatorsdirect.co.uk

Electric Radiators Direct

10 years ago

Thank you very much for your feedback and your repeat business, it's very much appreciated. Please contact us if you need any further help at all with your units. Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct

Product reviews

Date of purchase: 20/04/2016

0

Trusted Customer

10 years ago

I always find the programming a bit of a headache, could you print an idiot proof…

I always find the programming a bit of a headache, could you print an idiot proof set of instructions and explanation of the terminology and reason for it.

electricradiatorsdirect.co.uk

Electric Radiators Direct

10 years ago

Thank you very much for your review and thank you for your business. We do have a YouTube video and are always on hand to assist if you need any assistance with the programming. Please remember we are only a phone call away and we will be more than happy to assist Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct

Product reviews

Date of purchase: 17/04/2016

0

Trusted Customer

10 years ago

The tracking number given didn't work, eventually after receiving a text from Parcelforce the first…

The tracking number given didn't work, eventually after receiving a text from Parcelforce the first letter and the last three numbers had to be removed, then the number was accepted and the tracking...

electricradiatorsdirect.co.uk

Electric Radiators Direct

10 years ago

Thank you very much for reviewing your purchase. We are sorry that ParcleForce gave you a wrong tracking number but pleased it was rectified quickly. Please don't forget that we are always here for any help or advice in the future Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct

Product reviews

Date of purchase: 15/04/2016

0

Trusted Customer

10 years ago

So far so good

electricradiatorsdirect.co.uk

Electric Radiators Direct

10 years ago

Thank you very much for reviewing your purchase and don't forget that we are always here for any help or advice in the future Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct

Product reviews

Date of purchase: 14/04/2016

0

Trusted Customer

10 years ago

Although there was day delay with the delivery due to Parcel Force, Andrew at Electric…

Although there was day delay with the delivery due to Parcel Force, Andrew at Electric Radiators did his best to sort out and phoned the following day to check all was ok. Impressed.

electricradiatorsdirect.co.uk

Electric Radiators Direct

10 years ago

Thank you for your review. We are very sorry Parcleforce let us on down on this occasion, However pleased that we managed to resolve this as quickly as we did. We genuinely try to offer a high level of customer service so it is very nice for the team to read your comments. Please remember we are here to assist if you need any support at any time in the future. Thanks again Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct

Date of purchase: 17/04/2016

0

Trusted Customer

10 years ago

Very good service

electricradiatorsdirect.co.uk

Electric Radiators Direct

10 years ago

Thank you for taking the time to review your purchase and thank you for your comments on the service you received, they are very much appreciated. Please do not hesitate to contact us for help, advice or anything else in the future. Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct

Product reviews

Date of purchase: 17/04/2016

0

Trusted Customer

10 years ago

Staff are extremely knowledgeable & helpful in making my radiator choice. No hard sell, just…

Staff are extremely knowledgeable & helpful in making my radiator choice. No hard sell, just good old fashioned 'customer service' at its best !! Would thoroughly recommend this company to anyone...

electricradiatorsdirect.co.uk

Electric Radiators Direct

10 years ago

Thank you very much for your kind words and taking the time to leave your review. We genuinely try to offer a high level of customer service so it is very nice for the team to read your comments. Please remember we are here to assist if you need any support at any time in the future. Thanks again Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct

Product reviews

Date of purchase: 29/03/2016

0

Trusted Customer

10 years ago

Customer service excellent

electricradiatorsdirect.co.uk

Electric Radiators Direct

10 years ago

Thank you very much for reviewing your purchase and don't forget that we are always here for any help or advice in the future. Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct

Product reviews

Date of purchase: 15/04/2016

0

Trusted Customer

10 years ago

Great products - excellent customer service.

electricradiatorsdirect.co.uk

Electric Radiators Direct

10 years ago

Thank you very much for taking the time to leave your feedback, it is much appreciated. Yes we are always here for help or advice on 0330 300 4444 if you need to contact us in the future. Kind Regards Katie Dewar Customer Care Manager Electric Radiators Direct

Product reviews

Date of purchase: 12/04/2016

0

Trusted Customer

10 years ago

Quick, efficient delivery. Good communication from company. Company contacted myself to ensure radiators had been…

Quick, efficient delivery. Good communication from company. Company contacted myself to ensure radiators had been delivered and that they were all ok with no problems, also offered advice on fitting...

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