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Electric Radiators Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Brilliant first class customer service, backed up by an excellent product.

I purchased an electric radiator, model, Haverland RC5 Wave. Telephoned Sales (Tom) who was courteous and very helpful in working out the correct wattage to suit my new conservatory / garden room...

Electric Radiators Direct

9 years ago

Thank you very much for your kind review, I'm glad to hear that you are happy with your purchase and the service provided.

Please call us on 0330 300 4444 if you need any further assistance at all down the line.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 27/09/2016

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Trusted Customer

9 years ago

Slow delivery

I ordered on wednesday and was told the same day that the radiator was out of stock. The next day it was back in stock but it took 2 more days to be delivered, arriving on saturday rather than the 24...

Electric Radiators Direct

9 years ago

Thank you very much for taking the time to leave your feedback. I apologise for the delay in you receiving your order.

Although I am pleased to hear you were kept informed by the team with regards to your order, I would like to apologise on behalf of ParcelForce as their central hub were experiencing a lot of delays. We do try and make sure all items are received on a next day delivery service but unfortunately we can't guarantee this.

Please do let us know if we can be of any further assistance at all.

Kind regards,

Katie Dewar

Customer Service Manager

Date of purchase: 27/09/2016

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TC

Trusted Customer

Stonehouse

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Excellent service by electricradiatorsdirect.co.uk

Fast delivery, good quality product. Easy to install.

Electric Radiators Direct

9 years ago

Thank you very much for your order and feedback! We're glad to hear your happy with your purchases.

Please don't hesitate to call us on 0330 300 4444 if you need any further help at all.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 26/09/2016

0

TC

Trusted Customer

lincoln

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Great trader

Brilliant product, excellent price and a great hassle free transaction - thank you

Electric Radiators Direct

9 years ago

Thank you for your purchase and for taking the time to leave your lovely review we really appreciate it!

Please don't hesitate to contact us on 0330 300 4444 if we can be of any further assistance in the future.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 26/09/2016

0

TC

Trusted Customer

Tauntom

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Having recently returned to England after 7 years overseas I've been disappointed by the lack of customer service but this company has restored my faith. Polite, efficient and putting the customer...

Electric Radiators Direct

9 years ago

Thank you very much for leaving your feedback with us. We're glad to hear it!

If you require any further help or assistance please do not hesitate to contact us on 0330 300 4444.

Kind regards,

Tom Midgley

Customer Service Adviser

Date of purchase: 26/09/2016

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Trusted Customer

9 years ago

Knowledgeable and helpful staff on call

Really knowledgeable sales guy - helped me choose the rigih product, which wasn't the most expensive. If they could offer tighter delivery slots than 8am-6pm then it would have been 5*

Electric Radiators Direct

9 years ago

Thank you very much for taking the time to leave your feedback. We appreciate it. I will also forward your comments on to the distribution centre.

Kind regards,

Tom Midgley

Customer Service Adviser

I

Date of purchase: 23/09/2016

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TC

Trusted Customer

Banbury

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Good choice

arrived as promised, got a call to check that they had arrived and offered further help with the installation if needed.

Electric Radiators Direct

9 years ago

Thank you very much for your purchase and for taking the time to leave your feedback.

Please don't hesitate to contact us if you require any further help at all in the future.

Kind regards,

Tom Midgley

Customer Service Adviser

Product reviews

Date of purchase: 22/09/2016

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Trusted Customer

9 years ago

Perfect for mums granny annex

Great service and great product well packaged and says what it does on the box

Electric Radiators Direct

9 years ago

Thank you for your purchase and for taking the time to leave your feedback! We're glad to hear that you're happy with your radiator.

Please don't hesitate to contact us on 0330 300 4444 if you require any further help in the future.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 20/09/2016

0

Trusted Customer

9 years ago

Trouble free purchase

Excellent service

Electric Radiators Direct

9 years ago

Thank you for taking the time to leave your review, we really appreciate it!

Please don't hesitate to contact us if you require any further assistance in the future.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 20/09/2016

0

TC

Trusted Customer

North Pennines

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Faultless and beyond expectations

Delivery was fast and efficient. It is the first time I have ordered anything via the internet that has been followed up by a phone call from the vendor to see if everything was ok and to offer any...

Electric Radiators Direct

9 years ago

We are very pleased to hear that you are happy with the product and the service provided.

Please let us know if we can be of any further assistance.

Kind regards,

Tom Midgley

Customer Service Adviser

Product reviews

Date of purchase: 28/07/2016

0

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