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Electric Radiators Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Good service by electricradiatorsdirect.co.uk

Looks good and keeps the room warm.

Electric Radiators Direct

9 years ago

Thank you very much for your order and review!

Please let us know if you require any further assistance at all in the future.

Kind regards,

Katie

Product reviews

Date of purchase: 01/11/2016

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Very Pleased

I thought the service was great but found it difficult to program. Had to contact the service team to talk me through the program. Other than that they were very easy to fit and look great.

Electric Radiators Direct

9 years ago

Thank you for your business and for taking time to leave your feedback.

I am sorry to read your comments with regards to the programming but glad that we were able to get you all set up and running! Please don't hesitate to call us if you have any further questions or queries at all.

Kind regards,

Kate Dewar

Customer Service Manager

Date of purchase: 02/11/2016

1

TC

Trusted Customer

Tunbridge Wells

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Looks good

Having difficulty overriding program and just switching on heater. Need to review instructions again

Electric Radiators Direct

9 years ago

Thank you for your purchase and for taking the time to leave your review.

With regards to operating your radiator, we will be more than happy to assist you over the phone! Please contact myself directly on 0330 300 4444.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 02/11/2016

0

TC

Trusted Customer

Leeds

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Excellent service by electricradiatorsdirect.co.uk

Great service super quick delivery

Electric Radiators Direct

9 years ago

Thank you for your kind feedback, please don't hesitate to call us on 0330 300 4444 if we can assist any further in the future.

Kind regards,

Katie Dewar

Customer Service Manager

Date of purchase: 02/11/2016

0

TC

Trusted Customer

Wells

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Delivered swiftly

The product arrived promptly, ordered at 12.15 and arrived by next morning. The radiator seemed to be in perfect condition.

Electric Radiators Direct

9 years ago

Thank you for your purchase and review! We're glad to hear your item arrived on time.

Please don't hesitate to contact us if you require any further assistance at all.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Electric Radiators Direct

9 years ago

I am very sorry to hear this is the case, however we are more than happy to assist over the phone in any way we can with regards to the set up and operations of the radiator so please don't hesitate to contact us directly on 0330 300 4444.

If you are experiencing any further issues, please contact our Sales Manager Julian Saville and he will be more than happy to assist with any questions or queries you may have.

Kind regards,

Katie Dewar

Customer Service Manager

Date of purchase: 01/11/2016

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Excellent product, but delivery needs review

Product excellent, though the programming instructions were not altogether clear. Sellers service was prompt and helpful. Unfortunately the carrier used was hopeless. Although we were at home all...

Electric Radiators Direct

9 years ago

Thank you for your order and for taking the time to leave your review.

I am very sorry to hear that our couriers let us down in this instance however after speaking with my colleague in the office who dealt with this, I understand everything is now resolved for you. If you do have any further concerns at all please don't hesitate to contact us directly on 0330 300 4444.

My apologies again.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 02/11/2016

0

Trusted Customer

9 years ago

brilliant product and service, I now have Haverland radiators, throughout t...

brilliant product and service, I now have Haverland radiators, throughout the house.

Electric Radiators Direct

9 years ago

Thank you for your order! We're really glad to hear your happy with your radiators.

Please don't hesitate to contact us if you require any further assistance in the future.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 29/10/2016

0

TC

Trusted Customer

Cardiff

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Very satisfied

The help and advice I received choosing the right heaters was very helpful, and a quick delivery.

Electric Radiators Direct

9 years ago

We're very pleased to hear you're happy with your purchase!

Please don't hesitate to contact us on 0330 300 4444 if you have any further questions or queries!

Kind regards,

Katie Dewar

Customer Service Manager

Date of purchase: 13/10/2016

1

Trusted Customer

9 years ago

Service excellent, delivery prompt and follow up call welcome. The heaters ...

Service excellent, delivery prompt and follow up call welcome. The heaters are fiddly to programme and the various instructions a little confusing. We had problems after programming as it was not...

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