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Electric Radiators Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

9 years ago

Excellent service by electricradiatorsdirect.co.uk

first rate product and rapid turnaround.

Electric Radiators Direct

9 years ago

Thank you very much! We always aim to deliver excellent service for all our customers and are delighted to hear you are happy with your purchase!

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 05/11/2016

0

Trusted Customer

9 years ago

Rctt radiator

Chose this radiator to heat the landing of a terrace house and it has done so. Tried first on manual, then today have tried to programme. This proved more difficult and I am waiting to see if it...

Electric Radiators Direct

9 years ago

Thank you for your purchase and for taking the time to review the RCTT product. We're delighted to hear it is performing as you required for your landing area.

If you need any help with the usage of the unit, including the programming, please don't hesitate to call us directly and speak with one of our advisers.

Kind regards,

Katie Dewar

Customer Service Manager

Date of purchase: 07/11/2016

0

TC

Trusted Customer

UK

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Efficient Heating and Smart Looking

Helpful, delivered the next day, dealt with my requirements over the phone, polite and knew the information that I needed

Electric Radiators Direct

9 years ago

Thank you for your kind words, we are very happy to hear you were pleased with the service you received! Please don't hesitate to contact us again if you need any further help.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 07/11/2016

0

Trusted Customer

9 years ago

Excellent service!

Clear web site - easy to search. Clear pricing & simple ordering. Fast delivery

Electric Radiators Direct

9 years ago

Many thanks for your purchase and review, we really appreciate it.

We have a great team here in the office who are always happy to help if you require any further assistance. Please just call us on 0330 300 4444.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 06/11/2016

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

I don't think that I will be ordering from this company again to stressful

I ordered the radiator on Sunday Nov 6th and I have received it today Tuesday 12th. I think that to get customer satisfaction your delivery service needs to be looked at.

Electric Radiators Direct

9 years ago

We are so very sorry and disappointed to hear that our courier service let us down in this instance. We pay for an Express24 hour service for our customers and expect this to be upheld by the courier. We do understand that there can be delays during busy periods but the duration in which it has taken for you to receive your order in unacceptable. I hope you can accept our deepest apologies for this.

We would hate to think that this experience has deterred you from ordering in the future so please come back to us directly on 0330 300 4444 with any questions or queries and we will look after you.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 06/11/2016

0

Trusted Customer

9 years ago

Good product, albeit a little difficult to program

Goods arrived on time.

Electric Radiators Direct

9 years ago

Thank you very much for your order and feedback! Please contact us on 0330 300 4444 if we can be of further assistance.

Kind regards,

Katie Dewar

Customer Service Manager

Trusted Customer

9 years ago

After my review I did get feedback which dispels criticism of the programming. My question now is why is the information that you can go back not clearly stated in the instructions. It is nice to know that somebody actually reads these reviews. A huge gold star!!!

Product reviews

Electric Radiators Direct

9 years ago

I am very glad to hear that you found our YouTube guide helpful! With regards to the programming, if you make a mistake on any day, once getting to the end of the week, reenter the programming screen and press the - button until you reach the day you require reprogramming! This way you don't have to re-programme the whole sequence.

Kind regards,

Katie Dewar

Customer Service Manager

Date of purchase: 05/11/2016

0

TC

Trusted Customer

Northants

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Next day delivery very competitive price good prduct

Great price fast delivery very happy with product

Electric Radiators Direct

9 years ago

Many thanks for your order and for taking the time to leave your comments. We're very pleased to hear that you're happy with your purchase and it is working as you had hoped.

Please let us know if we can be of any further assistance.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 07/11/2016

0

TC

Trusted Customer

Chichester West Sussex

9 years ago

What Trusted Customer said about Electric Radiators Direct:

I was very impressed with customer service and very prompt delivery service. I bought this for my son's bedroom and he is delighted with it. I would highly recommend you to friends and family.

Electric Radiators Direct

9 years ago

We are over the moon to hear that you are happy with your purchase and to read your kind words.

Please don't hesitate to contact us directly if you have any questions or queries at all down the line.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 08/11/2016

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

no

a relief to have a direct human voice answer us on the telephone without meandering through a programme of what one can and can;'t get; and when something went wrong, a prompt replacement with clear...

Electric Radiators Direct Reviews

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