How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Electric Radiators Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

9 years ago

Average service by Eco Stores Direct

Nothing really

Electric Radiators Direct

9 years ago

I'm so sorry to hear that you weren't as happy as you could've otherwise been, should you wish to discuss this further please dont hesitate to get in touch with the team on 0330 300 4444.

Thanks,

Rowena Hodgson

Customer Service Advisor

Date of purchase: 30/11/2016

1

Trusted Customer

9 years ago

Average service by electricradiatorsdirect.co.uk

Nothing really

Electric Radiators Direct

9 years ago

Many thanks for taking the time to leave your review. We aren't sure that this has managed to pull through correctly but after tracking your order we can see your item was delivered on the correct day and signed for.

We hope everything is ok however please don't hesitate to call us on 0330 300 4444 if we can help with anything at all.

Wishing you a Merry Christmas!

Kind regards,

Katie Dewar

Customer Service Manager

Date of purchase: 30/11/2016

1

Trusted Customer

9 years ago

Good Supplier

Quick delivery and everything works OK

Electric Radiators Direct

9 years ago

Brilliant! The Haverland RCTT range is a great choice so we're glad to see you're happy with your purchase.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 01/12/2016

0

TC

Trusted Customer

Poole, Dorset

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Good company to deal with.

Good service. Good packaging. Fast delivery. Well done.

Electric Radiators Direct

9 years ago

Hard to ask for more when it comes to feedback, thanks for the lovely comments.

Rowena Hodgson

Customer Service Advisor

Product reviews

Date of purchase: 30/11/2016

0

Trusted Customer

9 years ago

Supplier seems good; Parcelforce not so good

There was a problem with the ParcelForce delivery of this item but, once the supplier was aware of it, I immediately received a call from a Director who was very concerned about the difficulty I had...

Electric Radiators Direct

9 years ago

We are all very disappointed to hear of your experience with ParcelForce. I understand you have spoken directly with our Marketing Director Stephen with regards to resolving this. However if I can be of any further help my direct number is 01423 795272 .

Kind regards,

Katie Dewar

Customer Service Manager

Date of purchase: 15/11/2016

0

Trusted Customer

9 years ago

Excellent

Arrived quickly. Exactly what I wanted, I had a phone call from electric radiators direct a few days later to check that everything was OK with fitting it and using it. Great Service.

Electric Radiators Direct

9 years ago

Thank you for your great review and repeat purchase. We're really happy to hear you were so pleased with the Cointra radiators that you decided to buy more!

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 30/11/2016

0

TC

Trusted Customer

CF355HS

9 years ago

What Trusted Customer said about Electric Radiators Direct:

JUST WHAT I WANTED,WHEN I WANTED IT, BEEN TELLING MY FRIENDS ABOUT IT

EASY TO ORDER,ARRIVED WHEN YOU SAID IT WOULD,EASY TO INSTALL, WORKS GREAT,LOOKS GOOD.

Electric Radiators Direct

9 years ago

Its great to hear you have been so pleased, we always love to hear that customers are happy to recommend us.

Thanks,

Rowena Hodgson

Customer Service Advisor

Product reviews

Date of purchase: 30/11/2016

0

TC

Trusted Customer

Westcliff-On-Sea

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Smart Efficient Radiators

Smart Efficient Radiators have installed lots now customers are so pleased with them so much cheaper to run then the storage heaters they had also 24/7 timers more control as when you need it and...

Electric Radiators Direct

9 years ago

Excellent news! We're so happy to hear both you and your customers love the radiators and they are much more economical for you.

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 01/12/2016

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Good product delivered quickly. Can't comment on after sales as i haven't n...

Good product delivered quickly. Can't comment on after sales as i haven't need to use it.

Electric Radiators Direct

9 years ago

Thank you very much for your great 5* review! We're pleased to hear that your happy with your RC8TT radiator now that it's up and running!

Kind regards,

Katie Dewar

Customer Service Manager

Product reviews

Date of purchase: 24/11/2016

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Electric Radiators Direct:

Excellent service by Eco Stores Direct

Nice pain free purchase.

Electric Radiators Direct

9 years ago

Pain free is what we do best. We like to take the pressure off and our friendly team are happy to talk you through every step!

Thank you ,

Rowena Hodgson

Customer Service Advisor

Product reviews

Date of purchase: 29/11/2016

0

Electric Radiators Direct Reviews

Haverland Designer TT RC12TT Electric Radiator - 1500wMore reviews of this product (33)View product websiteQuick delivery and both rads work OK. Don't know about general use as fitted for customer

Haverland Lodel 4 Electric Panel Heater Radiator - 600wMore reviews of this product (2)View product websiteWonderful in the kitchen to keep off the chill.

Cointra Apolo DC1500 Electric Radiator - 1500wMore reviews of this product (4)View product websiteAlready have two and they seem good so bought a third!

Haverland Designer RC Wave RC7W Electric Radiator - 1100wMore reviews of this product (284)View product websiteMY SON IN LAW HAS ONE,AND HE ORDERED THIS FOR ME.IT,S ALL HE SAID IT WAS.

Haverland Designer RC Wave RC3W Electric Radiator - 450wMore reviews of this product (246)View product websiteSo much cheaper to run then the storage heaters they had also 24/7 timers more control as when you need it and also thermostatic controlled for different temperature.

Haverland Designer TT RC8TT Electric Radiator - 1000wMore reviews of this product (34)View product websiteThe product is very good. Took a bit of time to get used to programming it.

Haverland Designer RC Wave RC5W Electric Radiator - 800wMore reviews of this product (265)View product websiteLittle pricy for what it is but wanted it so!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?