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Electric Radiators Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

New Milton

8 years ago

What Trusted Customer said about Electric Radiators Direct:

I had a phone call from the company to ensure my order was correct as they had change their website design during my order. Which had no problems. Website was easy to use, delivery was on time. Had a...

Electric Radiators Direct

8 years ago

Thank you for your order. I'm please to hear that you were happy with the service and follow up calls and that found the website easy to use.

If we can be of any further assistance then please call on 0330 300 4444.

Regards,

Michael.

Product reviews

Date of purchase: 07/09/2017

0

Trusted Customer

8 years ago

Great customer service!

Great customer service! Every interaction was a pleasure and they couldn't do enough to help. Easy and straight forward ordering and delivery. Would definitely use them again.

Electric Radiators Direct

8 years ago

Thank you for your feedback. I'm so pleased to hear that you were happy with the service you received.

If there is anything else we can help with then please call us on 0330 300 4444.

Regards,

Michael.

Date of purchase: 06/09/2017

0

Trusted Customer

8 years ago

Quick, efficient and friendly service

Would definitely recommend these guys. Heaters were delivered super fast. Was informed that one was out of stock but the customer service was really good. Just got to fit them now!

Electric Radiators Direct

8 years ago

Thank you for your feedback.

I'm sorry to hear one of the products was out of stock initially, but I'm pleased to hear that you received the units and are happy with them and with the service you received.

If we can be of any further assistance then please get in touch on 0330 300 4444.

Thanks,

Michael

Product reviews

Date of purchase: 30/07/2017

0

Trusted Customer

8 years ago

Excellent Service

The website was informative and easy to navigate. As soon as the purchase was made the customer service team were in touch with details of the delivery, they updated us on timings for delivery and...

Electric Radiators Direct

8 years ago

Thank you for your feedback. I'm pleased to hear you found the website so easy to use and were happy with the service you received.

If we can be of any further assistance then please don't hesitate to contact us on 0330 300 4444.

Regards,

Michael.

Date of purchase: 03/09/2017

0

TC

Trusted Customer

Kent

8 years ago

What Trusted Customer said about Electric Radiators Direct:

very helpful with enquiries and an excellent radiator. I would certainly use the company in the future.

Electric Radiators Direct

8 years ago

Thank you for your feedback. I'm pleased to hear that you were happy with the way our team helped with your enquiries. This is something we pride ourselves on.

Regards,

Michael.

Product reviews

Date of purchase: 05/09/2017

0

TC

Trusted Customer

8 years ago

What Trusted Customer said about Electric Radiators Direct:

Great service but so far haven't received email confirmation of my order hence only 4 stars

Electric Radiators Direct

8 years ago

Thank you for your feedback. We work hard to offer the best customer service, so we do appreciate your comments.

I'm sorry to hear that you hadn't received your order confirmation. If you would like me to email a copy of this through to you then please give us a call on 0330 300 4444.

If I can be of any further assistance in the future then please get in touch.

Regards,

Michael.

Date of purchase: 06/09/2017

1

TC

Trusted Customer

Minehead

8 years ago

What Trusted Customer said about Electric Radiators Direct:

I used the online chat service to ask a few questions about the product I was looking at and found it extremely helpful.When I tried to purchase the radiator online the transaction wouldn't complete....

Electric Radiators Direct

8 years ago

Thank you for your feedback. I'm pleased to hear that our team were able to help you with your order.

Sorry to hear that you didn't receive your order confirmation. If you would like a copy of this for your records then please give us a call on 0330 300 4444 and I will be happy to send this across via email.

If we can be of any further assistance then please don't hesitate to get in touch.

Regards,

Michael

Product reviews

Date of purchase: 05/09/2017

1

TC

Trusted Customer

north norfolk

8 years ago

What Trusted Customer said about Electric Radiators Direct:

greatr

they are so helpful as i am an old doderer and they helped me through setting up the controls without talking down to me because i am a dip stick . brilliant radiators and back up service...

Electric Radiators Direct

8 years ago

Thank you for your feedback. I'm pleased to hear that you're happy with the service you received and that our support team were able to help with the programming.

If we can be of any further assistance then please don't hesitate to contact us on 0330 300 4444.

Regards,

Michael.

Electric Radiators Direct

8 years ago

Hello,

Thank you so much for the feedback - Like anything it can take some time to get you're head around the programming the first time you do it. I am so pleased to hear that our friendly staff could talk you through the steps. We also have simplified guides and a Youtube video should you need a reminder for next time!

Thanks,

Rowena

Product reviews

Date of purchase: 05/09/2017

0

Trusted Customer

8 years ago

speedy and efficient

Speedy and efficient

Electric Radiators Direct

8 years ago

Hi,

Thank you for the wonderful feedback - we do our absolute best to provide a fast and effective service for our customers and we are so pleased you've benefited from this.

Thanks,

Rowena

Electric Radiators Direct

8 years ago

Thank you for your feedback. I'm glad to hear that you're happy with the quick and efficient service that we offer.

If I can be of any further assistance then please let me know.

Regards,

Michael.

Product reviews

Date of purchase: 02/09/2017

0

TC

Trusted Customer

8 years ago

What Trusted Customer said about Electric Radiators Direct:

Perfect

Very fast dispatch. Competitive price. Cannot fault the service. Very highly recommended

Electric Radiators Direct

8 years ago

I'm glad to hear that you're happy with the competitive pricing and service you received, this is something we do pride ourselves on.

If there is anything else that we can do then please don't hesitate to contact us on 0330 300 4444.

Regards,

Michael.

Product reviews

Date of purchase: 04/09/2017

0

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