I was initially told there would be a delay with my order which was a little disappointing but I was grateful for their candour. However I did receive the order very soon after and all was well.
Nick
Electricpoint.com
11 months ago
Thank you for your kind feedback and for your understanding.
We’re sorry again for the initial delay, but we're really pleased everything arrived sooner than expected in the end. It’s great to hear you'd recommend us – we truly appreciate it!
Date of purchase: 21/06/2025
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Kevin Chamberlain
Feefo Verified
Newton Abbot
11 months ago
What Kevin Chamberlain said about Electricpoint.com:
Great service, items were dispatched and arrived promptly by FedEx
Nick
Electricpoint.com
11 months ago
Thanks for the lovely feedback!
We’re glad to hear your order arrived promptly and that you were happy with the service. Great to know FedEx did a good job too – we really appreciate you choosing Electricpoint!
very good. item was as described and very good quality and arrived quickly
Nick
Electricpoint.com
11 months ago
Thanks for the great feedback!
We’re really pleased to hear the item met your expectations and arrived quickly. It’s always good to know when everything goes smoothly – we appreciate you taking the time to let us know!
I had a question about 2 products i bought . Firstly I didn't get anybody to speak on the phone and then when I e mailed was told to contact the manufacturer.
That's not my job as I bought it from...
Read more
Nick
Electricpoint.com
11 months ago
We're sorry to hear you were disappointed with the after-sales experience. We completely understand your frustration and appreciate that you would have preferred a quicker resolution directly through us.
In this case, your enquiry related to possible faults with smoke detectors. Because this type of equipment is designed to protect life and property, it’s especially important that any issues are assessed promptly and accurately. As a wholesaler, while we have solid product knowledge, we're not qualified to diagnose faults of this nature — which is why we referred you to the manufacturer. They are best placed to advise on performance and determine if there’s a fault.
Should the manufacturer confirm a fault, we’ll always step in to arrange a replacement or further action as needed.
We do appreciate your feedback and will take it on board as we continue to improve our service.
Date of purchase: 22/06/2025
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Trusted Customer
Feefo Verified
11 months ago
Good price and service
Nick
Electricpoint.com
11 months ago
We’re really pleased to hear you were happy with both the price and service. That’s exactly what we aim for, so it’s great to know we delivered. We hope to serve you again soon!
Date of purchase: 21/06/2025
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ML
M Lock
Feefo Verified
11 months ago
Nick
Electricpoint.com
11 months ago
Thank you for your order and for the 5 star rating. We are pleased to have provided such a great service. Hope to deal with you again soon.
Date of purchase: 20/06/2025
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Chris Searle
Feefo Verified
eastb ourne
11 months ago
What Chris Searle said about Electricpoint.com:
Easy experience; quick service.
Nick
Electricpoint.com
11 months ago
Thank you for the great feedback!
We’re glad everything was quick and straightforward – just how it should be. We appreciate your order and hope to serve you again soon!
I have no complaints. My purchase was priced competitively and it arrived promptly. So far I haven't needed to use customer service so I can't comment on that.
Nick
Electricpoint.com
11 months ago
Thank you for your review!
We’re glad to hear your order arrived promptly and at a good price. Hopefully everything continues to run smoothly, but if you ever do need us, we’ll be here to help. Thanks again for choosing Electricpoint!
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.