Toook longer than expected to be delivered which was uk mail (the company's chosen courier) issue. But I was unable to speak with anyone at the company. Sent emai to which no reply was received....
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David
Electricpoint.com
8 years ago
Apologies, the heater was dispatched on the same day as your order but unfortunately the delivery was delayed with UKMail. We have used other couriers such as DPD and have found that UKMail out perform them, but occasionally items do get delayed.
Trusted Customer
8 years ago
Appreciate what you say.
BUT, the frustration was compounded by the fact I had to take time off work (twice!)
And:
1) I couldn't get through to you on the phone (which I found odd for a business); and
2) that uk mail ignored my email complaint completely.
Your response fails to address these three issues.
Date of purchase: 02/08/2017
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Trusted Customer
Isle of Bute
8 years ago
What Trusted Customer said about Electricpoint.com:
Thank you for speedy deliver, heaters just what we wanted, delighted with the service.
Date of purchase: 21/08/2017
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Trusted Customer
Devon
8 years ago
What Trusted Customer said about Electricpoint.com:
I called the customer service number to enquire if 2 quantum heaters were in stock and she confirmed they were. She advised me to proceed with my order online and also arrranged for me to receive the...
Excellent service. Answered queries about delivery promptly. Arranged for specific day delivery for me and for delivery driver to phone with delivery time on the day. Price of item was also...
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Product reviews
Date of purchase: 29/08/2017
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Trusted Customer
8 years ago
What Trusted Customer said about Electricpoint.com:
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.