Thank you for reaching out and sharing your experience with us. I sincerely apologize for the issues you’ve encountered with both the delivery and service of your fridge. We strive to provide our customers with high-quality products and service, and it’s clear that we fell short in this case.
I deeply regret the damage to your floors and walls, as well as the inconvenience caused by the issues with your fridge and freezer. I understand how frustrating it must have been, especially with the added challenge of caring for your children and managing a tight budget. Losing over $300 worth of food is unacceptable, and I truly apologize for the inconvenience and stress this has caused you.
I’m glad to hear that the replacement fridge is now functioning properly, but I understand your dissatisfaction with the situation overall. We value your feedback and will review our procedures to ensure that issues like these are handled more effectively in the future.
We value your business and hope you’ll reconsider shopping with us for your future needs. Again, I’m truly sorry for the negative experience and the frustration it has caused.
