Booking, confirmation and directions all plain sailing as every other time
Nigel
Discover Scotland
8 years ago
Thanks for the nice review about our booking systems, the staff do try to make sure all goes well so will be very pleased to hear of yor review. Look forward to helping you with yor next booking.
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Nigel
Discover Scotland
8 years ago
Thanks for the feedback and sorry to hear that the presentation of the cottage had slipped a bit. All will be passed onto the onwers to make sure it is attended to.
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David
Newcastle upon Tyne
8 years ago
Date of purchase: 21/06/2016
What David said about Discover Scotland:
very efficient and responsive to requests.
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Trusted Customer
8 years ago
Date of purchase: 16/07/2016
Easy to use. Booking confirmed quickly. Website clear. However, rating of our cottage misleading.
Nigel
Discover Scotland
8 years ago
Thank you for letting us know that the boking system worked well. The Visit Scotland Grading is undertaken independently to their standards; the grade is on quality not style. We do try to provide informative photographs of the property on the website so we are sorry that the cottage did not meet your expectations.Do please be assured that the owners do take feedback seriously as it does help to maintain standards and ensure any necessary repairs are undertaken as soon as possible. In this respect if the difficulties that you had with the patio doors and heating had been raised at the time then it might have been possible to sort this out for you during your stay. The heating worked for the guests before and after you, so it is difficult to comment on it.The cottage does have routine maintenance undertaken as necessary and has been completely redecorated internally over the last two years.
Product reviews
Nigel
Discover Scotland
8 years ago
The Visit Scotland Grading is undertaken independently to their standards; the grade is on quality not style. We do try to provide informative photographs of the property on the website so we are sorry that the cottage did not meet your expectations.Do please be assured that the owners do take feedback seriously as it does help to maintain standards and ensure any necessary repairs are undertaken as soon as possible. In this respect if the difficulties that you had with the patio doors and heating had been raised at the time then it might have been possible to sort this out for you during your stay. The heating worked for the guests before and after you, so it is difficult to comment on it.The cottage does have routine maintenance undertaken as necessary and has been completely redecorated internally over the last two years.
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Trusted Customer
8 years ago
Date of purchase: 19/06/2016
Very easy, efficient booking of holiday property. Property was as described and of top quality.
Lovely and spacious accommodation with enough facilities for group party. The only problem I found with this place was the lack of the provision of information about the places of interest and also...
Excellent service.good communication regarding the holiday.went out if their way to accommodate the little one by supplying a highchair especially for her.
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Trusted Customer
8 years ago
Date of purchase: 29/05/2016
Chapelton Cottage no 1 is an excellent holiday cottage,: roomy, comfortable and warm, in an isolated and beautiful setting. The one drawback was the double bed - small and too bouncy. There is plenty...
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