Their pre-cut net curtain lengths are not accurate and when they turned up 2 cm shorter they pointed out we should have read the small-print. It does say the lengths may be out by 2cm but didn't...
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David Cooper
Curtains Curtains Curtains
11 years ago
We're sorry to hear that you're not a happy customer.
Please be assured that we do not use ploys to make customers pay for extras.
The net curtaining comes on rolls with the heading and bottom edge ready finished. While the manufacturer makes every effort to ensure the lengths are accurate it is true that the drops can vary by up to 2cm. It is unusual for all nets to be slightly short but it can happen. We try to avoid disappointment by flagging up a message alerting customers to the possibility that net can be slightly short or long, when the net is added to the basket.
We offer an optional shortening service not to try to squeeze extra money from our customers but to allow customers to have the choice of ordering an exact drop if this is required.
The samples I ordered arrived very quickly so I ordered curtains from Curtains Curtains Curtains despite the fact there were much cheaper suppliers. Customer service was very good.
I would like to say a big thank you the curtains are brilliant and the service was much quicker than buying in a shop. The curtains finish my nautical looking room to perfection again a big THANK YOU.
Purchased two pairs of these beautiful curtains and my daughter just loved them so much we purchased another pair for her room. As for the price, they were a giveaway. All curtains will come from...
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