There was a problem with delivery as the driver said we were out and had left a card but he had been to the wrong location. Staff at curtains curtains curtains were very helpful and were able to...
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Date of purchase: 14/05/2015
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TC
Trusted Customer
york
11 years ago
What Trusted Customer said about Curtains Curtains Curtains:
Ordered made to measure tab top curtains but amount of material was very poor and they look stretched on pole when drawn. Complained and was told this info was available (if you look hard enough)...
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David Cooper
Curtains Curtains Curtains
11 years ago
We’re sorry you are unhappy with your curtains. We try to give an idea of how large the curtains will be through the pricing gird on each made to measure page and through the information in the help hub.
Tab tops have far less gather than all other heading styles. If tab tops were made up with the usual two times fullness, then the curtains wouldn’t actually open as there would be insufficient room for the tabs to push back into. This information is available in the help hub under the made to measure curtain headings advice.
We try to make the advice as accessible as possible and do encourage customers to get in touch if they are at all unsure about anything.
We’re sorry that you didn’t receive what you expected and have offered to collect and return the curtains free of charge if you are willing to meet the cost of the labour and fabric needed to make the curtains larger for you. We feel that this is a good compromise and solution to the problem.
Product reviews
David Cooper
Curtains Curtains Curtains
11 years ago
We’re sorry you are unhappy with your curtains. We try to give an idea of how large the curtains will be through the pricing gird on each made to measure page and through the information in the help hub.
Tab tops have far less gather than all other heading styles. If tab tops were made up with the usual two times fullness, then the curtains wouldn’t actually open as there would be insufficient room for the tabs to push back into. This information is available in the help hub under the made to measure curtain headings advice.
We try to make the advice as accessible as possible and do encourage customers to get in touch if they are at all unsure about anything.
We’re sorry that you didn’t receive what you expected and have offered to collect and return the curtains free of charge if you are willing to meet the cost of the labour and fabric needed to make the curtains larger for you. We feel that this is a good compromise and solution to the problem.
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