Hi. I'm sorry to hear that you're unhappy with the level of service you received. When we contacted you regarding your recent purchases, our intention was to better understand your preferences and interests—whether for your personal collection or otherwise—so that we can tailor our offerings to suit your needs. However, I apologise if this approach felt too personal. I can see from your conversation with my colleague that you had requested a call back later that day, and he attempted to return your call that afternoon. Of course, if you would prefer not to be contacted directly, you can update your contact preferences at any time via your online account, or by getting in touch with us directly. Thank you for your feedback, and hope we can assist you again in the future. Sally
