Very impressed with their super fast delivery and excellent customer service. I’d recommend getting the next size up when purchasing shoes, I’ll get into them with the help of a hair dryer and...
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Product reviews
Date of purchase: 30/04/2018
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Trusted Customer
8 years ago
What Trusted Customer said about Costume Super Centre:
There was some confusion with my delivery which it turned out I was at fault for. These guys were prompt to respond, considerate to the situation and helped me Resolve it quickly.
Product reviews
Date of purchase: 01/05/2018
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Trusted Customer
8 years ago
What Trusted Customer said about Costume Super Centre:
Haven’t received anything even though their tracking says delivered in full. Not happy!
Dan.P
Costume Super Centre
8 years ago
Hi, We're really sorry you haven't received your goods. We checked into this issue and found the problem to be with our carrier startrack. It is against Startrack / AustPost policy to leave items authority to leave at a unit address. The usual process is an Australia Post will leave a card so you can collect your order at an LPO. We're not sure why this has happened and instead of trying to locate the original package and take the matter up with Startrack, we have decided to resend the goods without Authority to leave this time. We do hope this is to your satisfaction and appolgise for any delay. We recommend customers simply email us or call us if there are any issues with receiving your order, or if something isn't quite right and we'll do our best to rectify the problem as we have outlined here.
Trusted Customer
8 years ago
Hi Dan,
Thanks for your quick reply, I do appreciate you resending the order so promptly. I have spoken with StarTrack and they have described the photograph to me of the delivery (they have advised they are unable to send me a copy of the photo so if you get one I’d love to see it!) Apparently the delivery was left in a YouFoodz box that had been left out for collection. I am not sure why they would have left it since their process is to take it to a post office. But I apologise for my feedback and realise that this was not a mistake at your end. I will let you know once I receive the new order.
Thanks again for your quick assistance, it is very much appreciated.
Regards
Kate
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