Well how about sending what the customer actually ordered! I ordered a purple molded mask and received a whole pink costume????? Not happy as my daughter wanted and needed the mask! And also, late...
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Dan.P
Costume Super Centre
7 years ago
Hi there, Unfortunately, the batgirl mask was was completely sold out so rather then disappointing your child It was decided that we would upgrade your order to the complete deluxe Batgirl costume which has the mask and costume valued at $50. We are really sorry your daughter was unhappy with the costume and only required the mask.
If you don't want the item, we will arrange collection of the costume and a full refund. Please confirm and we will arrange this.
Product reviews
Date of purchase: 24/09/2018
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Trusted Customer
7 years ago
What Trusted Customer said about Costume Super Centre:
Haven’t received it yet. You made it seem like it would be shipped express and would arrive in a day or 2. I ordered it a week ago and it still isn’t here. The event I needed it for has passed. I...
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Dan.P
Costume Super Centre
7 years ago
Hello, We’re terribly sorry you’ve had a bad experience with your transaction and this is most certainly not the case for a majority of our customers. It would appear the item you have ordered was bulky and should have been marked accordingly on our website. The costumes you ordered were sent by road express and in a box but still managed to get to you in 3 days from the order date. We do understand the website said the item would be received in 1-2 days and have corrected that issue. It also appears the carrier (Startrack) have prolonged the delivery even further and held the goods at their Depo pending contact from you on the 28th of September. We uploaded the consignment information onto our website on the 25th of Sep and you should have received a notification to check startracks website for tracking the whereabouts of your order. Can we check if you have contacted Startrack customer service to arrange redelivery? Either way, we are sorry this has happened and will refund you in full and also profusely appolgise for letting you down on this occasion.
Every part of the service was great. Easy to order, quick delivery and good quality items
Product reviews
Date of purchase: 21/09/2018
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Trusted Customer
7 years ago
Easy checkout and fast delivery, but some items had fallen out of packaging during delivery and looked untidy (it was for a gift), and then I found one of the items in a shop for a much cheaper price.
Date of purchase: 21/09/2018
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Trusted Customer
7 years ago
What Trusted Customer said about Costume Super Centre:
Very friendly, helpful, efficient service. I got the impression no job is too big or too small I am super impressed with the service thanks again
Date of purchase: 18/09/2018
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Trusted Customer
7 years ago
What Trusted Customer said about Costume Super Centre:
Extremely prompt posting it out. I didn't realise it was 2 costumes but the price was OK anyway. Could have been more explanatory that it was just the top and mask.
Date of purchase: 19/09/2018
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Trusted Customer
7 years ago
What Trusted Customer said about Costume Super Centre:
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